Cassidy Hodge
Wiggins,MS
Summary
Elevated customer satisfaction at SUNBELT FCU by leveraging exceptional service skills and payment processing expertise. As a shift leader at McAlister’s Deli, I set high standards, demonstrating dependability and a strong work ethic. Skilled in fraud prevention and cash management, I consistently exceed performance goals, underscoring my commitment to excellence and team success. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
4
4
years of professional experience
Work History
Cashier/Preparing Food
McAlister’s Deli
Wiggins, USA
10.2021 - Current
- I went into the job with full expectations of doing my best
- I started off at the very bottom, now I am a shift leader
- All my co-workers depend on me to set our store standards high
- Our main goal is to please our guest as soon as they walk through the door
Account Service Representative
SUNBELT FCU
HATTIESURG, MS
09.2022 - 12.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Ensured compliance with company policies and procedures when handling customer transactions.
- Researched customer accounts and identified errors in billing information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Initiated collection efforts on delinquent accounts while adhering to established guidelines.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified potential fraud cases based on suspicious activity in a customer's account.
- Mentored junior team members and managed employee relationships.
- Contacted customers about potential service upgrades, new services and account changes.
- Responded promptly to customer inquiries via phone, email, and online chat support systems.
- Excelled in exceeding daily credit card application goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collaborated with other departments to resolve complex customer issues quickly.
- Opened new Chargoff accounts.
- Opened any additional accounts, such as savings, money investments, holiday clubs, and certificates of deposit.
- Closed accounts with the proper documentation.
- I filed a dispute and ordered new cards.
- Able to provide card maintenance and resolve any issues that may occur.
- Process wire within company policy.
- Assists account holders with home/cloud banking issues.
- Provide account holders with forms by mail or e-documents necessary to transact business at the Credit Union.
- Process ATM and mobile deposit checks.
- Takes loan and credit card payments over the phone via SWBC.
- Understand and be accountable for executing all job functions in a way that is consistent with all requirements of the BSA, OFAC, and the USA Patriot Act/Customer Identification Act (CIP).
MY TELLER PLUS
SUNBELT FCU
HATTIESBURG, MS
04.2021 - 09.2022
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Maintained accurate records of all transactions and customer interactions.
- Received and counted daily inventories of cash, drafts and checks.
- Explained account information to customers in detail as needed.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Prepared official checks for customer and internal bank needs.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Performed daily reconciliation of teller drawer within established limits.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Reported daily averages and shortages to operations department.
- Reported any operational issues or system problems that occurred during shift promptly.
- Trained employees on cash drawer operation.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Built and maintained client relationships through quality, personalized interactions.
- Provided exceptional customer service while accurately processing routine transactions.
- Worked with cross-functional teams to achieve goals.
Education
high school diploma -
Forrest County AHS
Brooklyn, MS05.2017
Certificate of Completion - Dental Assisting
Accelerated Dental Assisting Academy
Skills
- X-rays
- Dental terminology
- Alginate impressions
- Construction of temporary crowns
- Sterilization & Lab Techniques
- Model pouring/ Trimming
- Treatment planning
- Drawer balancing
- Returns processing
- Written and verbal communication
- Point-of-sale system
- Dependability and reliability
- Payment processing
- Work ethic and integrity
- Training and onboarding
- Customer service
- Decision making aptitude
- Identification checks
- Team collaboration
- Product knowledge
- Cash handling expertise
- POS systems
- Payment collection
- Multitasking and organization
- Customer service excellence
- Fraud prevention awareness
- Staff training
- Scanner operations
- Refunds and exchanges
- Patience and empathy
- Sales transactions
- Attention to detail
- Clear communication
- Cash management
References
- Shane Rogers, McAlister’s General Manager/Boss, Wiggins, MS, 601-716-6300
- DeAnna Smith, Dental Assisting School/Teacher, Hattiesburg, MS
- Shakia Wilson, Manager at Sunbelt FCU, 601-649-7181
Educationcertifications
- High School Diploma, Forrest County AHS, 05/17/17, I graduated a year early than expected. I also graduated on the honor roll.
- Certificate of Completion, Dental Assisting, Accelerated Dental Assisting Academy, Radiology Permit, CPR certified
Expertiseskills
- X-rays
- Dental terminology
- Alginate impressions
- Construction of temporary crowns
- Sterilization & Lab Techniques
- Model pouring/ Trimming
- Treatment planning
Timeline
Account Service Representative
SUNBELT FCU
09.2022 - 12.2024
Cashier/Preparing Food
McAlister’s Deli
10.2021 - Current
MY TELLER PLUS
SUNBELT FCU
04.2021 - 09.2022
high school diploma -
Forrest County AHS
Certificate of Completion - Dental Assisting
Accelerated Dental Assisting Academy
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