CASSIDY IWIG
FREDERICKSBURG,VA
Summary
Leveraging 7 + years of being a dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates.
Overview
11
11
years of professional experience
Work History
Specialized Talent Administrator & Coordinator
Cielo Global Talent
05.2021 - Current
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Acted as a brand ambassador for the client, and is responsible for sourcing qualified candidates for open positions
- Manage the offer process, including creating and routing offer letters for approval
- Reach out and connect with sourced leads to assess fit and interest in open positions
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Sourced and screened candidates and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Update candidate statuses in the appropriate recruitment systems (Applicant Tracking System, proprietary systems, etc.)
- Pulling weekly and monthly reports to improve processes
- Perform over 100 pre-screens weekly along with updating Applicant tracking systems.
Customer Success Manager
Instant Teams
01.2020 - 05.2021
- Served as the main point of contact for 40+ customers weekly resulting in a high satisfaction rate
- Developed success plans that outlined critical factors and provided actionable steps to achieve goals
- Utilized Microsoft Office Suite and Salesforce.com to track customer information
- Promoted opportunities for two-way communication resulting in trusted relationships with customers and team members to ensure overall satisfaction with our products
- Communicated the progress of monthly and quarterly initiatives; investigated and solved customers' problems, which may be complex or long-standing
- Kept customers informed of the process and procedural changes; solved problems passed on by local support team success, mitigated potential issues, and provided recommendations.
Customer Service Agent
Instant Teams
10.2020 - 01.2021
- Assisted 20-30 customers weekly via email with any issues; troubleshoot and resolved or escalated to the appropriate next level
- Maintained response times in accordance with company standards; multitasked between 2-3 platforms including Zendesk.
Customer Service Agent
SheerID
01.2020 - 10.2020
- Assist customers with getting verified to get discounts with participating companies and supported a technical resolution to challenges with the applications
- Answered 100+ emails questions clients had and uploaded documents to receive discounts.
Sales Associate/ Cashier
Super Target
05.2016 - 05.2017
- Applied selling expertise at the cash desk in order to building customer loyalty
- Responsible for product returns, cash refunds, and product exchange requests from customers; utilized the opportunity the interaction with customers to increase their shopping experience
- Applied all available resources in the store to meet both personal and store targets
- Ensured working and shopping environments are safe for co-workers and customers by adhering to the procedures and policies of the store.
Executive Assistant
Major Clean Up, Inc.
02.2013 - 05.2017
- Assessed customer needs, and providing general information concerning services and procedures on company products
- Handled all requests and transactions, or directed the matter to the right individual in the appropriate company department
- Confirmed customer appointments and company orders via phone; served as a backup receptionist and performed other office duties as assigned
- Processed customers' orders through other stocking partners and maintained general paperwork on file.
Skills
- Advisory Services
- Administration
- Status Reporting
- Planning & Coordination
- Records & Organization
- Problem-Solving
- Customer Service & Support
- Interpersonal Communication
- Team Building
- Microsoft Office Suite
- Google Cloud Platform (GCP)
- Zendesk
- Social Media Platforms
- Salesforce
- (CRM) HubSpot
- Applicant Tracking Systems (ATS)
- New Hire Onboarding
- Staff Management
- Office Administration
- Schedule Coordination
- Team Building and Leadership
- Scheduling
Community Service
Spouse Peer Support Group: Participant as an active member of our Unit by facilitating peer support to new members and newly moms. Conduct visits and assist with meal prep or general support during challenging times.
Timeline
Specialized Talent Administrator & Coordinator
Cielo Global Talent
05.2021 - Current
Customer Service Agent
Instant Teams
10.2020 - 01.2021
Customer Success Manager
Instant Teams
01.2020 - 05.2021
Customer Service Agent
SheerID
01.2020 - 10.2020
Sales Associate/ Cashier
Super Target
05.2016 - 05.2017
Executive Assistant
Major Clean Up, Inc.
02.2013 - 05.2017
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