Cassidy Iwig
Locust Grove,VA
Summary
Results-driven Recruiting Coordinator recognized for exceptional productivity and efficiency in managing recruitment processes. Expertise in candidate sourcing, interview coordination, and recruitment analytics has led to significant improvements in hiring timelines and candidate quality. Strong communication, time management, and problem-solving skills ensure a seamless recruitment experience and foster positive relationships with candidates. Aiming to leverage these competencies to enhance organizational talent acquisition strategies.
Overview
12
12
years of professional experience
Work History
Recruiting Coordinator
Intuit
04.2024 - 02.2025
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Screened resumes and applications to identify qualified candidates for open positions.
- Facilitated communication between hiring teams and candidates, providing timely updates.
- Managed offer letter creation and delivery, ensuring accuracy and compliance.
- Scheduled or conducted new employee orientations.
- Implemented recruitment strategies to meet workforce planning and diversity goals.
Specialized Talent Administrator and Coordinator
Cielo Global Talent
05.2021 - 04.2024
- Develop interview schedules to ensure that qualified candidates are evaluated.
- Update candidate statuses in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.).
- Schedule complex phone, video, and in-person interviews with recruiters or hiring managers.
- Coordinate candidate background, medical, and reference-checking processes.
- Provide metric and pipeline reporting.
- Document process changes, such as process maps, team structure charts, detailed procedures, etc.
- Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements.
Customer Success Manager
Instant Teams
01.2020 - 05.2021
- Served as the main point of contact for over 40 customers weekly, resulting in a high satisfaction rate.
- Developed success plans that outlined critical factors and provided actionable steps to achieve goals.
- Utilized Microsoft Office Suite, HubSpot, and Salesforce to track customer information.
- Promoted opportunities for two-way communication, resulting in trusted relationships with customers and team members, to ensure overall satisfaction with our products.
- Kept customers informed of the process and procedural changes, solved problems passed on by the local support team, mitigated potential issues, and provided recommendations.
Customer Service Agent
Instant Teams
10.2019 - 01.2020
- Assisted 20 to 30 customers weekly via email with any issues; troubleshot and resolved or escalated them to the appropriate next level.
- Maintained response times in accordance with company standards.
- Multitasked between 2 to 3 platforms, including Zendesk.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
Customer Service Agent
SheerID
01.2019 - 10.2019
- Assist customers with getting verified to receive discounts with participating companies, and support a technical resolution to challenges with the applications.
- I answered over 100 email questions that clients had, and I uploaded documents to receive discounts.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided product information to customers in a timely manner.
- Provided technical support over the phone when needed.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
Executive Assistant
Major Clean Up, Inc
02.2013 - 05.2017
- Assessed customer needs, and provided general information concerning services and procedures on company products.
- Handled all requests and transactions, or directed the matter to the right individual in the appropriate company department.
- Confirmed customer appointments and company orders via phone; served as a backup receptionist, and performed other office duties as assigned.
- Processed customers' orders through other stocking partners, and maintained general paperwork on file.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Set up meeting and event logistics for senior management and updated calendars.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
Education
High School Diploma -
Oak Hills High School
Skills
- Applicant tracking
- Resume screening
- Interview scheduling
- Candidate communication
- Data reporting
- Process documentation
- Attention to detail
- Team collaboration
- Calendar management
- Tracking spreadsheets
- Onboarding coordination
- Active listening
- Time management abilities
- Offer management
- Background checks
- Customer relationship
Timeline
Recruiting Coordinator
Intuit
04.2024 - 02.2025
Specialized Talent Administrator and Coordinator
Cielo Global Talent
05.2021 - 04.2024
Customer Success Manager
Instant Teams
01.2020 - 05.2021
Customer Service Agent
Instant Teams
10.2019 - 01.2020
Customer Service Agent
SheerID
01.2019 - 10.2019
Executive Assistant
Major Clean Up, Inc
02.2013 - 05.2017
High School Diploma -
Oak Hills High School
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