Summary
Overview
Work History
Education
Skills
Timeline
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Cassidy Jenkins

Norwalk,CT

Summary

Hardworking employee with proven relationship-building and time management skills in fast-paced environments. Dedicated college student with a passion for learning and commitment to academic excellence. Proficient in time management, collaboration, and problem-solving. Eager to contribute skills and enthusiasm to diverse environments and opportunities.

Overview

4
4
years of professional experience

Work History

Server

Texas Roadhouse
West Haven, Connecticut
04.2025 - Current
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Assisted guests with menu selections and answered questions about ingredients.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

CNA

LCB Senior Living
Westport, Connecticut
08.2024 - 01.2025
  • Provided compassionate patient care and support in daily activities.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Administered medications under supervision of a licensed nurse.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

CNA

Mission Health System
Asheville, NC
08.2023 - 11.2024
  • Planned and implemented safe interventions consistent with treatment goals.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Bathed, fed and dressed patients based on individual abilities.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Server

Texas Roadhouse
Asheville, NC
12.2022 - 03.2023
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Server

Mountain Madre
Asheville, NC
04.2022 - 08.2022
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Assistant Manager

Valencia Luncheria
Norwalk, CT
10.2021 - 01.2022
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.

Front of House Manager

Steel Gastropub
Birmingham, AL
05.2021 - 08.2021
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Provided exceptional service to high volume of daily customers.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.

Education

Bachelor of Science - Developmental Psychology

The University of Alabama
Tuscaloosa, AL
06.2023

High School Diploma -

North Salem Middle/High School
North Salem, NY
06.2018

Some College (No Degree) - Pre-Law

Norwalk Community College
Norwalk

Skills

  • Time management and organization
  • Multitasking skills
  • Relationship management
  • Complex problem solving
  • Performance enhancement
  • Team collaboration
  • Food safety knowledge
  • Service in high-volume dining
  • Sales strategies
  • Basic life support

Timeline

Server

Texas Roadhouse
04.2025 - Current

CNA

LCB Senior Living
08.2024 - 01.2025

CNA

Mission Health System
08.2023 - 11.2024

Server

Texas Roadhouse
12.2022 - 03.2023

Server

Mountain Madre
04.2022 - 08.2022

Assistant Manager

Valencia Luncheria
10.2021 - 01.2022

Front of House Manager

Steel Gastropub
05.2021 - 08.2021

Bachelor of Science - Developmental Psychology

The University of Alabama

High School Diploma -

North Salem Middle/High School

Some College (No Degree) - Pre-Law

Norwalk Community College

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