Cassidy Johnson
Midlothian,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking individual with customer service, multitasking, and time management skills. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Shift Manager
Chicken Salad Chick
Midlothian , TX
01.2023 - 06.2023
- Managed daily cash intake by counting out registers and tabulating profits.
- Resolved conflicts between staff members in a professional manner.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Observed and monitored utilization of equipment.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Monitored staff performance and addressed issues.
Inside Sales Manager
Metroplex Pool & Spa
Midlothian, TX
04.2021 - 01.2023
- Negotiated contracts between customers and vendors while adhering to company policies regarding pricing structures.
- Organized trade shows and events as part of the company's outreach efforts.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Supported sales team members to drive growth and development.
- Communicated with repeat customers to build long-term relationships.
- Provided technical support when needed for customers who had questions about products or services.
- Developed and implemented effective sales strategies to increase revenue.
Property Manager
Public Storage
Arlington, TX
06.2019 - 03.2021
- Facilitated tenant paperwork processing and verification.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Collected monthly assessments, rental fees, deposits and payments.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Built relationships with service vendors and submitted associated billing statements.
Sales Associate
Palm Beach Tan
Arlington, TX
05.2018 - 06.2019
- Organized store by returning merchandise to proper areas and restocked displays.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
Restaurant Manager
The Philly Cheesesteak Factory
Midlothian, TX
10.2015 - 08.2017
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Assisted with kitchen preparation during peak times as needed.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ensured compliance with all food safety regulations and sanitation standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Psychology
Blinn Community College
Bryan, TX08-2017
High School Diploma -
Midlothian High School
Midlothian, TX06-2016
References
References available upon request.
Timeline
Shift Manager
Chicken Salad Chick
01.2023 - 06.2023
Inside Sales Manager
Metroplex Pool & Spa
04.2021 - 01.2023
Property Manager
Public Storage
06.2019 - 03.2021
Sales Associate
Palm Beach Tan
05.2018 - 06.2019
Restaurant Manager
The Philly Cheesesteak Factory
10.2015 - 08.2017
Psychology
Blinn Community College
High School Diploma -
Midlothian High School
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