Cassidy Maher
Palmdale
Summary
Results-oriented professional with experience as Assistant Manager and Customer Service Representative. Led teams in resolving escalated issues and enhancing customer experiences in fast-paced settings. Coached staff to optimize operations and meet performance goals, prioritizing customer satisfaction. Demonstrated strong communication, problem-solving, and leadership skills.
Overview
10
10
years of professional experience
Work History
Caregiver, Special Needs
Helpful Hands Home Care
Palmdale
11.2024 - Current
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with families about client progress and needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a safe and clean environment for clients at home.
- Monitored physical and emotional health of clients.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Developed positive relationships with families of special needs individuals.
Assistant Manager
Dominos
06.2018 - 09.2024
- Drove sales targets by implementing upselling strategies and enhancing customer retention efforts.
- Trained, coached, and motivated team members to deliver excellent customer service and achieve performance goals.
- Managed employee schedules and delegated tasks to optimize operations during high-volume shifts.
- Supervised daily store operations, ensuring compliance with company policies, safety standards, and quality procedures.
- Oversaw cash handling, balanced registers, and executed nightly deposits, ensuring accuracy and accountability.
- Supported store manager with performance evaluations, hiring, and onboarding of new team members.
- Monitored food preparation and delivery times to maintain consistency and meet service standards.
Customer Support Representative
Westlake Financial
04.2017 - 06.2018
- Handled high-volume inbound and outbound calls, assisting customers with account inquiries and transactions to enhance overall satisfaction.
- Resolved customer concerns, disputes, and escalations with professionalism and empathy, ensuring a positive customer experience.
- Assisted clients with payment processing, loan applications, account updates, and online banking troubleshooting.
- Provided accurate information on financial services and billing, ensuring compliance with company policies and enhancing trust in customer relationships.
- Verified customer identity and safeguarded sensitive financial information in compliance with security protocols.
- Documented customer interactions in CRM systems, ensuring accuracy and detail for improved service continuity.
- Consistently met or exceeded performance metrics, including call resolution time, quality assurance scores, and customer satisfaction ratings.
Packager
LAMSCO
01.2016 - 03.2017
- Prepared, packaged, and labeled aerospace components and materials in compliance with strict industry and company quality standards.
- Handled delicate and high-value aerospace parts, preventing damage during storage and shipment.
- Verified part numbers, serial numbers, and documentation for accuracy before packaging and distribution.
- Utilized specialized packaging materials (foam, crates, anti-static bags) to ensure product integrity.
- Followed aerospace regulatory requirements, safety protocols, and export compliance procedures.
- Coordinated with shipping and logistics teams to meet deadlines, ensuring on-time deliveries.
Education
Certificate - Caregiving Basics
Golden Oak Adult School
Skills
- Special needs support
- Autism support
- Individualized Support
- Caregiver Training
- Patient care
- Daily activities assistance
- Personal hygiene
- Meal preparation
- Behavioral Management
- Family Communication
- Compassionate care
- Inventory management
Timeline
Caregiver, Special Needs
Helpful Hands Home Care
11.2024 - Current
Assistant Manager
Dominos
06.2018 - 09.2024
Customer Support Representative
Westlake Financial
04.2017 - 06.2018
Packager
LAMSCO
01.2016 - 03.2017
Certificate - Caregiving Basics
Golden Oak Adult School