Cassidy McCoy
Waynesboro,VA
Summary
Personable and attentive with strong ability to connect with patients and support healthcare professionals. Understands patient care and administrative tasks, including scheduling and maintaining patient records, customer service, and quality of care. Committed to enhancing patient experiences and ensuring efficient clinic operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Chiropractor Assistant
Amato Chiropractic Clinic
07.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Input patient data into computer system and checked information for accuracy.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Managed inventory control, ordering supplies as needed to maintain adequate stock levels for clinic operations.
- Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
- Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
- Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
Education
Associate of Science - Health Sciences
Wytheville Community College
Wytheville, VA07-2025
High School Diploma -
Wilson Memorial High School
Fishersville, VA05-2023
Skills
- Professionalism and ethics
- Appointment scheduling expertise
- Patient care coordination
- Healthcare compliance
- Detail-oriented focus
- Organizational skills mastery
- Electronic health records management
- Office administration experience
- Medical terminology proficiency
- Patient care
- Active listening
- Patient information maintenance
- Inventory restocking and oversight
- Teamwork and collaboration
- Effective written and verbal communication
Certification
CPR/ Basic Life Support
Timeline
Chiropractor Assistant
Amato Chiropractic Clinic
07.2023 - Current
Associate of Science - Health Sciences
Wytheville Community College
High School Diploma -
Wilson Memorial High School
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