Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
AccountManager

Cassidy Mcdaniel

Kansas City,MO

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Jack Miller auto plaza
North Kansas City, MO
04.2022 - Current
  • Answered and directed incoming calls using multi-line telephone system.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Customer Service Representative

Express 2000
Kansas City, MO
07.2021 - 02.2022
  • Responded to customer requests for products, services, and company information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Implemented and developed customer service training processes.
  • Answered calls for the drivers and logged information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Oak Park High School
Kansas City, MO
05-2014

Skills

  • Multi-line phone system
  • Customer service
  • Communication skills
  • Time management
  • Phone etiquette
  • Multi-line phone system operation
  • Customer/Client relations
  • Problem-solving
  • Telephone and email etiquette

Affiliations

  • usually involves spending time with family around the pool
  • involved in my church
  • spending time with my friends are also important

Languages

English
Professional

Certification

  • excell spread sheets

Timeline

Receptionist

Jack Miller auto plaza
04.2022 - Current

Customer Service Representative

Express 2000
07.2021 - 02.2022

High School Diploma -

Oak Park High School
Cassidy Mcdaniel