Cassidy Milian
Fort Cavazos,TX
Summary
Experienced professional with a strong background in human resources support, office administration, and healthcare. Skilled in managing onboarding processes, maintaining employee records, and providing valuable support to recruitment efforts. Efficiently handles employee inquiries and coordinates effective training programs. Known for fostering positive relationships with colleagues and stakeholders to ensure smooth operations and enhance organizational productivity. Additionally, has a strong foundation in medical documentation and patient record management. Demonstrates reliability and adaptability in dynamic healthcare environments. Adept in data entry, coding, and compliance, while fostering a collaborative team atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
HROSM
04.2022 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Reviewed charts and flagged incomplete or inaccurate information.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Collaborated with cross-functional teams to identify areas for process improvement in the handling of sensitive patient data.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Responded to patient inquiries to provide information and details of medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
Patient Care Coordinator
Shining Stars Therapy
05.2022 - 09.2024
- Facilitated the coordination of care for newly admitted individuals.
- Managed daily scheduling for a multidisciplinary therapy program.
- Developed policies and procedures.
- Streamlined information exchange between staff, patients and families.
- Successfully managed and processed employee time off requests.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
MRI Scheduler
HROSM
01.2021 - 05.2022
- Managed and updated electronic health records efficiently
- Confirmed upcoming appointments and efficiently managed schedules.
- Provided administrative support
- Verified the completion of safety screening questionnaires for new patients before scheduling appointments.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Collected copays and payments.
- Oversaw quarterly meetings
- Trained and supervised employees on office policies and procedures.
- Collected, filed, scanned, and retrieved confidential patient information.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Insurance Specialist
Advance Therapy Solutions
07.2018 - 01.2021
- Managed and monitored referrals and authorizations to ensure their active and up-to-date status.
- Participated actively in monthly meetings and took detailed minutes.
- Facilitated seamless interaction between patients and healthcare professionals to ensure optimal patient experience.
- Streamlined ordering process for office supplies to ensure efficiency
- Ensured patients had valid insurance policies before receiving services.
- Provided clear explanations of insurance benefits for current patients
- Answering phone calls and emails, communicating schedule changes, and obtaining prior authorizations for procedures.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
Administrative Assistant
MacAljon
03.2016 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
High School Diploma -
New Hampstead
Savannah, GASkills
- Oral and written communication skills
- Active listening
- Critical thinking
- Data entry
- Customer service
- Detail oriented
- Multitasking
- Typing
- Insurance verification
- Flexibility
- Teamwork
- Microsoft office proficiency
Certification
- CPR/First aid
Timeline
Patient Care Coordinator
Shining Stars Therapy
05.2022 - 09.2024
Medical Records Specialist
HROSM
04.2022 - Current
MRI Scheduler
HROSM
01.2021 - 05.2022
Insurance Specialist
Advance Therapy Solutions
07.2018 - 01.2021
Administrative Assistant
MacAljon
03.2016 - 07.2018
High School Diploma -
New Hampstead
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