Cassidy Moore
Phoenix,AZ
Summary
Dedicated service professional skilled in understanding customer needs and enhancing service quality. Proven ability in relationship building and process improvement, ready to contribute to exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Service Assistant
BJ's Restaurant & Brewhouse
Phoenix, Arizona
03.2023 - Current
- Maintained cleanliness and organization of dining area and service stations to enhance guest experience.
- Handled guest complaints with professionalism and empathy.
- Resolved guest complaints with professionalism and empathy, improving overall satisfaction.
- Monitored inventory levels of supplies and communicated needs to management to ensure efficient operations.
- Worked hybrid shifts as a Host and Food Runner, assisting in customer service during peak hours.
Customer Experience Associate/Trainer
Tuft & Needle
Phoenix, AZ
08.2020 - Current
- Supported customers with product implementation and usage, ensuring prompt and thorough responses to inquiries.
- Enhanced customer experiences by identifying opportunities for improvement, fostering repeat business.
- Mentored junior team members, nurturing professional development and strengthening team dynamics.
- Provided guidance to customers on selecting modern styles and trends in fashion.
- Mentored junior team members and managed employee relationships.
Account Manager
DoorDash Corporate
Phoenix, AZ
01.2019 - 12.2019
- Cultivated new accounts and enhanced services for existing clients, contributing to revenue growth.
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strong customer relationships and efficiently resolved service requests, driving sales.
- Managed communications with clients through various platforms with multiple accounts via chats, phones, emails, and social media.
Education
High School Diploma -
Barry Goldwater High School
PhoenixSkills
- Understanding Customer Needs
- Point of Sale Systems
- Analytical problem solving
- Order Management
- Transaction Processing
- Process Improvement
- Service-oriented mindset
- Effective Communication
- Microsoft Exchange
- Team leadership
- Strong Analytical and Problem Solving Skills
- Creative Problem Solving
- Collaboration Skills
- Courteous with Strong Service Mindset
- Service quality enhancement
Timeline
Service Assistant
BJ's Restaurant & Brewhouse
03.2023 - Current
Customer Experience Associate/Trainer
Tuft & Needle
08.2020 - Current
Account Manager
DoorDash Corporate
01.2019 - 12.2019
High School Diploma -
Barry Goldwater High School