Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Nessen

Howell,UT

Summary

Skilled Patient Registration Representative with significant experience in healthcare settings. Demonstrated ability to accurately collect and record patient information, schedule appointments, and coordinate insurance verification. Known for strong interpersonal skills, efficiency, and capacity to maintain patient confidentiality. Successfully improved overall patient satisfaction through effective communication and problem-solving skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2
2
years of professional experience
2023
2023
years of post-secondary education

Work History

Patient Registration Representative

R1 RCM, Intermountain Healthcare
Tremonton, Utah
03.2024 - Current
  • Registered patients using electronic health record systems efficiently.
  • Collected and verified patient information during registration process.
  • Assisted patients with insurance inquiries and documentation requirements.
  • Maintained confidentiality of patient records in compliance with regulations.
  • Trained new employees on registration procedures and software use.
  • Resolved registration issues by collaborating with billing and insurance teams.
  • Greeted patients and answered questions regarding registration process.
  • Collected patient demographic information, verified insurance coverage, and updated records as necessary.
  • Verified insurance eligibility through online portals or by phone calls.
  • Answered general questions about hospital policies and services provided.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Educated patients on their rights as well as hospital policies related to care delivery.
  • Processed payments for services rendered in a timely manner.
  • Worked collaboratively with other departments within the organization to ensure seamless operations.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Coordinated with healthcare staff to ensure smooth patient flow.

Cashier/Customer Service Representative

Bomgaars Supply
Preston, Idaho
03.2023 - 03.2024
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers in locating products throughout the store.
  • Maintained cleanliness and organization of checkout area regularly.
  • Collaborated with team members to restock inventory as needed.
  • Handled customer inquiries and resolved issues promptly.
  • Managed returns and exchanges following company procedures accurately.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Helped with purchases and signed customers up for rewards program.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Resolved customer complaints professionally in accordance with company policy.
  • Built and maintained productive relationships with employees.

Education

Preston High School
Preston, Idaho

Skills

  • Electronic health records
  • Insurance verification
  • Patient information management
  • Registration process training
  • Problem solving
  • Effective communication
  • Time management
  • Attention to detail
  • Patient confidentiality
  • Multitasking
  • Reliability

Timeline

Patient Registration Representative

R1 RCM, Intermountain Healthcare
03.2024 - Current

Cashier/Customer Service Representative

Bomgaars Supply
03.2023 - 03.2024

Preston High School

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