Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassidy Nicholson

Bryan

Summary

Dynamic hospitality professional with extensive experience at Hilton Hotels Corporation, excelling in customer service and conflict resolution. Proven ability to train staff and enhance service quality, leading to increased guest satisfaction. Skilled in managing POS systems and adhering to safety protocols, ensuring a safe and efficient environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Cashier/Hostess/Server/Lead Server/Supervisor/Manager

Hilton Hotels Corporation
College Station
04.2000 - 03.2020
  • Processed customer transactions using POS systems efficiently.
  • Assisted guests with inquiries and provided excellent customer service.
  • Collaborated with team members to enhance service quality and speed.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Resolved customer complaints professionally in accordance with company policy.
  • Managed reservation system and ensured accurate seating arrangements.
  • Trained new staff on procedures and customer service standards.
  • Handled guest complaints with professionalism to maintain positive experiences.
  • Collaborated with management to improve workflow and enhance service quality.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Led monthly team meetings to discuss progress, address issues, and plan future actions.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Cashier/Hstess/Server

Iola Cafe
Iola
06.1996 - 05.2001
  • Provided friendly customer service during busy hours at the cafe.
  • Maintained cleanliness and organization of the cashier area and dining space.
  • Assisted customers with menu selections and answered questions about items.
  • Handled cash, credit, and debit transactions securely and efficiently.
  • Followed health and safety guidelines to maintain a safe working environment.
  • Delivered food and beverages promptly to enhance customer satisfaction.
  • Handled cash and processed payments efficiently at the register.
  • Responded to customer inquiries and resolved issues with professionalism.
  • Maintained knowledge of menu items to provide recommendations to guests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

Associate of Science - Nursing Practice

Blinn College
Bryan, TX
12-2025

Skills

  • Critical thinking
  • Safety protocols
  • Conflict resolution
  • Time management
  • Staff training
  • Customer service
  • Hospitality and accommodation
  • Daily reporting

Certification

· BLS CPR Certification

· NIHSS Certification

· AVA Certification

Timeline

Cashier/Hostess/Server/Lead Server/Supervisor/Manager

Hilton Hotels Corporation
04.2000 - 03.2020

Cashier/Hstess/Server

Iola Cafe
06.1996 - 05.2001

Associate of Science - Nursing Practice

Blinn College

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