Overview
Work History
Education
Skills
References
Timeline
Generic

Cassidy Norton

Conroe,TX

Overview

12
12
years of professional experience

Work History

Food & Beverage Manager

Bluejack National
04.2023 - Current
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Maintained highest standards for beverage quality and service.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.

Event Coordinator

Pinnacle Meetings & Events/ Tropical CE
03.2022 - 02.2023
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Coordinated travel and accommodations for event attendees.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Analyzed event costs to identify areas of improvement and cost savings.

Catering Manager/ Restaurant Manager

Sambuca Catering
06.2020 - 01.2022
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.

Customer Success Manager

Midnight Marketing
04.2021 - 06.2021
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Implemented best practices in the realm of Customer Success Management, elevating company-wide standards.

Dining Room Manager/Event Manager

The Woodlands Country Club
12.2018 - 10.2019
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Optimized workflow by cross-training employees in various roles throughout the dining room operation.
  • Implemented cost-saving measures without sacrificing quality or guest satisfaction through careful analysis of operational expenses.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Increased revenue by organizing special events such as wine tastings, themed dinners, and holiday celebrations.
  • Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
  • Maintained accurate financial records through diligent tracking of sales data, labor costs, and inventory levels.

Banquet Manager

Corpus Christi Country Club
09.2017 - 10.2018
  • Increased guest satisfaction by anticipating needs and providing exceptional service during events.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.

Dining Room Captain

Corpus Christi Country Club
08.2017 - 10.2018
  • Enhanced guest satisfaction by efficiently managing dining room operations and providing exceptional service.
  • Streamlined table turnover rate through effective communication with serving staff and timely clearing of tables.
  • Increased overall dining efficiency by promptly addressing customer concerns and resolving issues quickly.
  • Maintained a clean and visually appealing dining environment, ensuring proper table settings and cleanliness throughout the shift.

Server

Corpus Christi Country Club
08.2014 - 11.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

P.F. Changs
09.2013 - 05.2014
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Office Assistant

CM Contracting
12.2012 - 07.2013
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Maintained and updated office records, both digital and physical.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.

Office Manager

4 Rivers Contracting
12.2022 - 04.2023
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Education

Business Administration And Management

Texas A&M Corpus Christi
Corpus Christi, TX

Skills

  • Order Fulfillment
  • Training & Development
  • Team Leadership
  • Project Organization
  • Business Operations
  • Planning & Scheduling
  • Critical Thinking & Creativity
  • Administrative Skills
  • Management
  • Attention to Detail
  • Bookkeeping
  • Business Development
  • Budgeting & Cost Control
  • Communication
  • Organization
  • Problem-Solving
  • Project Management
  • Sales & Marketing
  • Computer Proficiency
  • Customer Management
  • Food and Beverage Operations
  • Front of House Management
  • Training and Onboarding
  • Customer Service
  • Inventory Management
  • Operations Management
  • Critical Thinking
  • Collaboration and Teamwork
  • Sales Promotion
  • Profitability Optimization
  • Coaching and Mentoring
  • Supply Ordering and Management
  • Strategic Planning
  • Sales and Marketing
  • Conflict Resolution
  • Reliable and Responsible

References

References Provided Upon Request

Timeline

Food & Beverage Manager

Bluejack National
04.2023 - Current

Office Manager

4 Rivers Contracting
12.2022 - 04.2023

Event Coordinator

Pinnacle Meetings & Events/ Tropical CE
03.2022 - 02.2023

Customer Success Manager

Midnight Marketing
04.2021 - 06.2021

Catering Manager/ Restaurant Manager

Sambuca Catering
06.2020 - 01.2022

Dining Room Manager/Event Manager

The Woodlands Country Club
12.2018 - 10.2019

Banquet Manager

Corpus Christi Country Club
09.2017 - 10.2018

Dining Room Captain

Corpus Christi Country Club
08.2017 - 10.2018

Server

Corpus Christi Country Club
08.2014 - 11.2017

Server

P.F. Changs
09.2013 - 05.2014

Office Assistant

CM Contracting
12.2012 - 07.2013

Business Administration And Management

Texas A&M Corpus Christi

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Cassidy Norton