Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cassidy O'Hara

Sugarloaf,CA

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
01.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.

Catering Assistant

Altadena Town & Country Club
05.2022 - 01.2024
  • Provided friendly, courteous service to create memorable moments for guests.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
  • Contributed to positive work environment by offering support and assistance to colleagues during peak times.
  • Managed appointment schedules for Catering Director and Manager to ensure properly allotted times for each client
  • Create and edit menus, client communication letters, and informational pamphlets for the Catering Department

Host

Club 33 Disneyland
10.2021 - 05.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Receptionist

Duarte Azusa Animal Hospital
08.2020 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.

Deli Clerk

Sprouts Farmer Market
11.2018 - 08.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.

Cashier/Server

Lemonade
01.2017 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Student Assistant

Mount San Antonio College Assessment Center
09.2016 - 01.2017
  • Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Enhanced office efficiency by organizing and maintaining files, records, and resources.
  • Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.

Education

Bachelor of Arts - Criminology

California State Polytechnic University, Pomona
Pomona, CA
12-2025

Transfer - Biology

Mt. San Antonio College
Walnut, CA
06-2023

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring
  • Cash handling expertise
  • Staff motivation
  • Inventory control and record keeping
  • Policy enforcement
  • Continuous improvement
  • Microsoft Proficient
  • Project management
  • Verbal and written communication

Languages

Spanish
Limited Working

Timeline

Shift Supervisor

Starbucks
01.2024 - Current

Catering Assistant

Altadena Town & Country Club
05.2022 - 01.2024

Host

Club 33 Disneyland
10.2021 - 05.2022

Receptionist

Duarte Azusa Animal Hospital
08.2020 - 06.2021

Deli Clerk

Sprouts Farmer Market
11.2018 - 08.2020

Cashier/Server

Lemonade
01.2017 - 11.2018

Student Assistant

Mount San Antonio College Assessment Center
09.2016 - 01.2017

Bachelor of Arts - Criminology

California State Polytechnic University, Pomona

Transfer - Biology

Mt. San Antonio College

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