Summary
Overview
Work History
Skills
References
Timeline
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Cassidy Okroy

Chesapeake,VA

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

7
7
years of professional experience

Work History

Store Manager

GameStop
Norfolk, VA
10.2017 - 08.2024
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Developed strategies to maximize sales and profitability.

Assistant Manager

Dominos's Pizza
Virginia Beach, VA
02.2017 - 02.2021
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.

Skills

  • Operational budgeting
  • Customer Service Management
  • Talent Recruitment
  • Retail Inventory Management
  • POS Systems
  • Employee Training
  • Store operations oversight
  • Sales expertise
  • Opening and closing procedures
  • Friendly and Positive
  • Performance Reviews
  • Employee Scheduling
  • Accurate Cash Handling
  • Inventory Management
  • Problem-Solving
  • Reliable
  • Bank and Safe Deposits

References

  • Nathan Thacker - GameStop District Manager - 1(336)512-3219 - nathanthacker@gmelogin.com
  • Jason Salgado - Dominos General Manager - (757)985-2094 - jssgenx@aol.com
  • Liz Hendrix - GameStop General Manager - (757)630-3622

Timeline

Store Manager

GameStop
10.2017 - 08.2024

Assistant Manager

Dominos's Pizza
02.2017 - 02.2021

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Cassidy Okroy