Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Ortiz

Frederick,MD

Summary

Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.

Overview

4
4
years of professional experience

Work History

Scheduling Supervisor

Amada Senior Care Mid-Maryland
07.2022 - Current
  • Communicated scheduling changes to staff members, as well as clients, implementing proof-of-receipt to reduce errors.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for clients for each shift.
  • Oversaw appointment scheduling and itinerary coordination for both clients and caregivers.

Customer Service Supervisor

Food Lion
06.2021 - 07.2022
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Crew Member

Subway
10.2020 - 06.2021
  • Worked front counter, online orders and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Chipotle
01.2020 - 10.2020
  • Worked front counter, online orders and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Observed customer purchases in line and differentiated between standard portions.
  • Worked well with teammates and accepted coaching from management team.

Education

Associate of Business Administration - Business Administration And Management

Frederick Community College
Frederick, MD
06.2025

Skills

  • Verbal and Written Communication
  • Calendar Coordination
  • Time Management Skills
  • Customer Satisfaction
  • Creative Solutions
  • Sorting and Labeling
  • Patient Registration
  • Medical Terminology
  • Human Resources Understanding
  • Telephone Etiquette/Reminder Calls/Call Transfers
  • Effective Multitasking
  • Data Analysis Skills
  • Documentation Skills
  • Staff Management
  • Applicant Interviews
  • Strategic Planning
  • Material and Labor Scheduling
  • Phone Inquiries

Timeline

Scheduling Supervisor

Amada Senior Care Mid-Maryland
07.2022 - Current

Customer Service Supervisor

Food Lion
06.2021 - 07.2022

Crew Member

Subway
10.2020 - 06.2021

Crew Member

Chipotle
01.2020 - 10.2020

Associate of Business Administration - Business Administration And Management

Frederick Community College

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Cassidy Ortiz