Cassidy Peil
Tucson,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
8
8
years of professional experience
Work History
Store Manager in Training
EZCorp- USA Pawn
09.2017 - Current
- Improved store efficiency by streamlining inventory management and implementing effective merchandise and organization strategies.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Managed store financials, including budgeting, result tracking, and accurate reporting to ensure profitability and sustainable growth.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Developed targeted marketing campaigns that effectively communicated the brand message and attracted new customers into the store.
- Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted store manager on daily task and operations to help even the work flow and relieve any stress on store manager.
- Effective delegate tasks and followed up to ensure thoroughness and completeness.
Call Center Customer Service Representative
C3 Customer Contact Channels
04.2016 - 05.2017
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
High School Diploma -
Rincon High School
Tucson, AZ05.2015
Skills
- Store Operations
- Sales Analysis
- Operational Efficiency
- Employee Scheduling
- Marketing strategies
- Product knowledge
- Interpersonal skills
- Conflict resolution
- Task prioritization
- Delegation skills
- Customer retention
- Effective communication
- Organizational skills
- Time management
- Customer service
- Staff training
- Attention to detail
- Problem-solving abilities
- Team Management
References
References available upon request.
Timeline
Store Manager in Training
EZCorp- USA Pawn
09.2017 - Current
Call Center Customer Service Representative
C3 Customer Contact Channels
04.2016 - 05.2017
High School Diploma -
Rincon High School
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