CASSIDY PETTIT

Job Scope:

Provide emergency care to the surrounding communities. Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations. Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients. Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards. Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties. Reduced response times by effectively coordinating with dispatchers and following established protocols. Professionally and effectively deescalated high intensity situations involving patients. Averaged 7 calls to service per day. Maintained certification by completing 24 credits of continued education.

Job Accomplishments:

• Assisted in improving day to day processes.
• Coached and mentored junior team members, contributing to their professional growth and development.
• Conducted regular inventory checks on ambulances.
• Completed full inventory counts every 7 days.
• Performed expiration checks on all inventory monthly.
• Assisted in processing of new inventory and disposal of outdated items to keep products up-to-date.

Job Scope:

Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow. Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns. Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times. Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Job Accomplishments:

• Enhanced patient satisfaction by promptly addressing inquiries and resolving issues.
• Collaborated with cross-functional teams to improve overall patient experience within the company.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Completed full inventory counts every 7 days.
• Resolved customer complaints using established follow-up procedures.
• Delivered support to medical staff in completion of patient paperwork.