Cassidy Prahl
Chattanooga,TN
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Waiter
Giardinos
Chattanooga, TN
12.2022 - 04.2023
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted guests and answered questions about menu items.
- Brought food and beverages to tables in a timely manner.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Assisted with setting up the dining area before shift began.
- Stocked server areas with supplies before, during and after shifts.
- Informed customers of daily specials in an engaging manner.
- Collected tickets and followed proper cash-handling procedures.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Served food and beverages to patrons and confirmed complete orders.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Delivered accurate checks at the end of each meal period.
- Reviewed daily specials, menu changes and service specifications.
- Stocked service areas with supplies during slow periods.
- Suggested additional items to customers based on their preferences and needs.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Checked with customers to ensure that they were enjoying their meals.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Took orders from patrons accurately and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Cleared away dirty dishes from tables after each course was finished.
- Followed all safety and sanitation regulations when handling food or drinks.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
Host
Two Ten Jack
Chattanooga
10.2020 - 11.2022
- Served as point-of-contact for resolving guest complaints or special requests.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Took reservations over phone and in person.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed dining room layout to maximize efficiency of staff members.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Notified server after seating parties in section to facilitate prompt service.
- Took reservations from patrons by phone or online.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Informed patrons of specialties and features.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Provided customers with accurate wait times and monitored waiting list.
- Stocked server areas with supplies before, during and after shifts.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Inspected dining and serving areas for cleanliness and proper setup.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Communicated with servers about new tables, changes in food availability and customer comments.
Education
Associate of Arts - Acting
Chattanooga State Community College
Chattanooga, TN05-2019
Skills
- Works well in fast pace environments
- Menu item recommendation
- High volume dining
- Has ABC license
- Conflict resolution
Timeline
Waiter
Giardinos
12.2022 - 04.2023
Host
Two Ten Jack
10.2020 - 11.2022
Associate of Arts - Acting
Chattanooga State Community College