Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Repole

Gansevoort,NY

Summary

Extremely passionate about the work I do and always strive to be friendly and live up to my upmost potential. I possess excellent verbal communication skills and 10 years of customer service experience. Strong ability to multi-task and work in fast paced/high stress environments efficiently. I am a fast learner and have the ability to take on multiple responsibilities as needed.

Overview

11
11
years of professional experience

Work History

Medical Receptionist

Reisenauer Dermatology
02.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Uploaded lab, radiology and outside office visit notes into patient charts and sent them to the appropriate provider for review
  • Processed patient referrals, including medical and surgery orders, from start to finish
  • Maintained a sanitary and organized reception and lobby area throughout the day.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Lead Medical Receptionist

Joint And Spine Rehab
08.2019 - 01.2022
  • Supervised front desk duties are done as accurately and efficiently as possible
  • Assisted front desk colleagues with any questions or concerns they may have and came up with problem resolutions together
  • Trained all incoming employees in company procedures and policies
  • Delegated responsibilities to front desk colleagues and planning daily tasks accordingly.

Medical Biller and Coder/Medical Receptionist

Tallman OBGYN/Advanced OBGYN
10.2017 - 08.2019
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.

Veterinary Receptionist/Inventory Manager

Suffern Animal Hospital
01.2013 - 01.2017
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into computer system.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Education

No Degree - Nursing

Suny Adirondack
Saratoga Springs, NY
06.2026

High School Diploma -

Suffern High School
Suffern, NY
06.2013

Skills

  • Medical Terminology
  • HIPAA Compliance
  • Front Desk Operations
  • Telephone Etiquette
  • Patient Scheduling
  • Medical Billing

Timeline

Medical Receptionist

Reisenauer Dermatology
02.2022 - Current

Lead Medical Receptionist

Joint And Spine Rehab
08.2019 - 01.2022

Medical Biller and Coder/Medical Receptionist

Tallman OBGYN/Advanced OBGYN
10.2017 - 08.2019

Veterinary Receptionist/Inventory Manager

Suffern Animal Hospital
01.2013 - 01.2017

No Degree - Nursing

Suny Adirondack

High School Diploma -

Suffern High School
Cassidy Repole