Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Reynolds

Inver Grove Heights,MN

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, multitasking, and communication. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

3
3
years of professional experience

Work History

Library Student Aide

Inver Hills Community College
08.2022 - Current
  • Organized returned books and materials and assisted with shelving.
  • Checked out and checked in items using library computer system.
  • Aided patrons with use and access to technology, resources and materials.
  • Assisted library staff with clerical duties to help lighten workload.
  • Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
  • Helped with weeding of book and reference collections by sorting heavily worn items.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Checked out and checked in materials to support patron circulation needs.
  • Provided basic computer assistance to help patrons access needed resources.
  • Offered basic reference assistance to support information needs.
  • Helped patrons locate resources using catalog and circulation systems.

Retail Associate

Meow Wolf
08.2021 - 08.2022
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases and locate.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Refunded payments for returned items and processed exchanges to achieve customer satisfaction.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Worked with loss prevention in monitoring shopper behavior.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales and returns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained new employees to use selling strategies and apply best practices.

Crew Member Trainer

Cane's
05.2020 - 08.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Trained and mentored 10 new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Associate of Arts - Anthropology

Inver Hills Community College
Inver Grove Heights, MN
12.2024

Skills

  • Administrative Support
  • Brand Awareness
  • Customer Inquiries
  • Information Technology
  • Active Communication
  • Returns and Exchanges
  • Excellent Written and Verbal Communication
  • Product Merchandising
  • Time Management
  • Decision-Making
  • Problem-Solving
  • Multitasking Abilities

Timeline

Library Student Aide

Inver Hills Community College
08.2022 - Current

Retail Associate

Meow Wolf
08.2021 - 08.2022

Crew Member Trainer

Cane's
05.2020 - 08.2021

Associate of Arts - Anthropology

Inver Hills Community College

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Cassidy Reynolds