Summary
Overview
Work History
Education
Skills
Timeline
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Cassidy Rizzo

Pittsburgh,PA

Summary

Dynamic professional with a proven track record in customer engagement and sales expertise, notably at TeleTracking Technologies Inc. Skilled in building robust customer relationships and driving business growth through strategic decision-making. Achieved significant sales goals by leveraging brand awareness and relationship management skills. Demonstrates exceptional customer service and data-driven decision-making abilities.

Overview

7
7
years of professional experience

Work History

Brand Ambassador

Burn Boot Camp
12.2023 - Current
  • Communicated product information with confidence and educated consumers about company.
  • Educated customers on product features and answered questions regarding product use.
  • Worked with team to achieve sales goals for products.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Maintained knowledge of current promotions and product features.
  • Engaged customers to communicate key product features.
  • Provided exceptional customer service to drive satisfaction.

Childwatch

Burn Boot Camp
08.2023 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Reassured children when upset providing emotional support and stability.

Technical Account Manager

TeleTracking Technologies Inc.
10.2022 - Current
  • Engaged in tool and process improvements to streamline customer success activities and services.
  • Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
  • Developed and executed solutions to customer needs and drivers through hands-on engagement.
  • Utilized creative problem-solving skills to overcome technical challenges.
  • Worked with customers and technology team to determine upgrades and system requirements.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Assisted customers in troubleshooting product issues and provided timely technical support.

Server

Frankie I's Bar And Grille
04.2019 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.

Technical Sales

TEKsystems
03.2018 - 10.2022
  • Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Used consultative sales approach to understand and meet customer needs.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Networked at events and by phone to expand business profits and revenues.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Researched potential clients and markets to prepare for appointments.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Educated new sales staff on store policies and customer support operations.

Education

Bachelor of Arts - Applied Mathematics

Robert Morris University
Coraopolis, PA
12.2017

Skills

  • Customer Engagement
  • Brand Awareness
  • Business Growth
  • Sales expertise
  • Customer Relationship Building
  • Customer Service
  • Relationship Management
  • Data-driven decision-making

Timeline

Brand Ambassador

Burn Boot Camp
12.2023 - Current

Childwatch

Burn Boot Camp
08.2023 - Current

Technical Account Manager

TeleTracking Technologies Inc.
10.2022 - Current

Server

Frankie I's Bar And Grille
04.2019 - Current

Technical Sales

TEKsystems
03.2018 - 10.2022

Bachelor of Arts - Applied Mathematics

Robert Morris University

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Cassidy Rizzo