Cassidy Robbins
Porter,TX
Summary
Proven to excel in high-pressure environments, significantly enhanced customer satisfaction at Twin Peaks through exceptional service and teamwork. Skilled in relationship management and adept at multitasking, background includes increasing sales opportunities and maintaining meticulous financial accuracy at Woodforest National Bank, showcasing adaptability and attention to detail.
Overview
5
5
years of professional experience
Work History
Waitress
Twin Peaks
02.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Bank Teller
Woodforest National Bank
01.2020 - 01.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Established rapport with new clients to increase satisfaction and loyalty.
- Monitored and verified suspicious activity on customer accounts.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Enhanced branch sales through cross-selling bank products and services to customers.
Education
Diagnostic Medical Sonography
Lone Star College System
Conroe, TX05.2026
Skills
- Strong multitasking
- Team Collaboration
- Attention to Detail
- Adaptable and Flexible
- Sales Techniques
- Relationship Management
Timeline
Waitress
Twin Peaks
02.2022 - Current
Bank Teller
Woodforest National Bank
01.2020 - 01.2022
Diagnostic Medical Sonography
Lone Star College System
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