Summary
Overview
Work History
Education
Timeline
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Cassidy Robbins

Houston

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Server

Kirby’s Icehouse
09.2024 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Twin Peaks
01.2022 - 05.2024
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

The Refuge Bar & Bistro
01.2019 - 08.2020
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Cosmetology -

Paul Mitchell The School
10516 Katy Fwy Ste A Houston, TX 77043 United Sta

Timeline

Server

Kirby’s Icehouse
09.2024 - 03.2025

Server

Twin Peaks
01.2022 - 05.2024

Server

The Refuge Bar & Bistro
01.2019 - 08.2020

Cosmetology -

Paul Mitchell The School

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Cassidy Robbins