Cassidy Roberts
Kelso,WA
Summary
Experienced resource coordinator with a passion for providing valuable resources to the community. Demonstrated expertise in training, leading, and managing teams to achieve organizational goals. Possesses exceptional emotional intelligence and a strong commitment to fostering a collaborative team environment. Known for resourcefulness, empathy, and problem-solving abilities, with a genuine drive to facilitate company growth. Skilled at building rapport with diverse clientele, ensuring effective fulfillment of their needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Destination Hope and Recovery
02.2024 - Current
- Managed cases for homeless clients, providing personalized support and assistance to meet their individual needs
- Advocated for clients with community resources, government agencies, and other organizations to ensure access to essential services and resources
- Organized clothing drives to collect and distribute clothing items to homeless individuals and families in need
- Managed caseload to satisfy multiple patients with diverse needs.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
Office Manager and Resource Coordinator
Kelso Comprehensive Treatment Center
09.2023 - 02.2024
- Assisted in coordinating patient appointments and ensuring that all necessary paperwork and documentation is completed accurately and in a timely manner
- Coordinated intake process with new clients to ensure a seamless transition into the treatment program
- Verified clients' insurance coverage and coordinated with insurance providers to ensure proper billing and reimbursement
- Ensured compliance with all relevant healthcare regulations and guidelines, including HIPAA, and implemented necessary policies and procedures to maintain confidentiality and protect patient privacy
- Assist in training new front office staff and providing ongoing support and guidance in order to ensure a knowledgeable and capable team
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Served as resource to support help desk requests.
Family Resource Coordinator
Progress Center
08.2022 - 09.2023
- Assisted families with resources in the community
- Develop and implement programs to support families in accessing resources and services in the community
- Develop and maintain relationships with community organizations to expand available resources for families
- Collaborate with other community organizations and service providers to identify and address gaps in resources for families
- Facilitate workshops and trainings for families to enhance their understanding and utilization of available resources and services
- Identify and secure funding opportunities to support the development and expansion of family resource programs and services.
Supervisor
Children Village
02.2021 - 08.2022
- Set staffing schedules, administered payroll and coordinated equipment maintenance
- Adjusted staff methods to achieve new objectives based on company demands
- Completed spreadsheet calculations and developed presentations to support teams
- Directed numerous calls per day to appropriate recipients using multi-line system
- Answered questions regarding company pricing and policies
- Updated databases with latest project, financial and customer information
- Delivered exceptional customer service, provided information and independently resolved issues
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
- Directed and supervised team of 25 employees in daily operations.
Head Cashier
Wingstop
02.2019 - 03.2020
- Operated POS systems to process payments, verify pricing and monitor stock levels
- Corrected problems with team members using training and disciplinary actions
- Delivered superior customer service and answered questions regarding product locations, pricing and promotions
- Resolved customer complaints with tact to achieve full satisfaction
- Assisted callers with diverse requests by providing timely and accurate information
- Helped callers reach desired personnel and offices with prompt transfers
- Calculated accurate charges based on available charts covering pay-telephone and collect calls.
Receptionist
Solar Escape Tanning
10.2018 - 04.2019
- Operated POS systems to process payments, verify pricing and monitor stock levels
- Corrected problems with team members using training and disciplinary actions
- Delivered superior customer service and answered questions regarding product locations, pricing and promotions
- Resolved customer complaints with tact to achieve full satisfaction
- Assisted callers with diverse requests by providing timely and accurate information
- Helped callers reach desired personnel and offices with prompt transfers
- Calculated accurate charges based on available charts covering pay-telephone and collect calls.
Education
High School Diploma -
Ridgefield High School
Ridgefield, Washington05.2020
Skills
- Problem-solving
- Strong communication
- Peer support
- Resource coordination
- Conflict resolution
- Community Resource Navigation
- Maintaining confidentiality
- Client Advocacy
Certification
Certified peer support counselor
Timeline
Housing Case Manager
Destination Hope and Recovery
02.2024 - Current
Office Manager and Resource Coordinator
Kelso Comprehensive Treatment Center
09.2023 - 02.2024
Family Resource Coordinator
Progress Center
08.2022 - 09.2023
Supervisor
Children Village
02.2021 - 08.2022
Head Cashier
Wingstop
02.2019 - 03.2020
Receptionist
Solar Escape Tanning
10.2018 - 04.2019
High School Diploma -
Ridgefield High School
Certified peer support counselor
Similar Profiles
Stacy C MathisStacy C Mathis
Lead Behavioral Technician at Destination HopeLead Behavioral Technician at Destination Hope
Stacy MathisStacy Mathis
Lead Behavioral Health Technician at Destination HopeLead Behavioral Health Technician at Destination Hope
Allison FreemanAllison Freeman
Case Manager at Hope Valley RecoveryCase Manager at Hope Valley Recovery