Cassidy Roberts
Kelso,WA
Summary
Experienced resource coordinator with a passion for providing valuable resources to the community. Demonstrated expertise in training, leading, and managing teams to achieve organizational goals. Possesses exceptional emotional intelligence and a strong commitment to fostering a collaborative team environment. Known for resourcefulness, empathy, and problem-solving abilities, with a genuine drive to facilitate company growth. Skilled at building rapport with diverse clientele, ensuring effective fulfillment of their needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Destination Hope and Recovery
2024.02 - Current
- Managed cases for homeless clients, providing personalized support and assistance to meet their individual needs
- Advocated for clients with community resources, government agencies, and other organizations to ensure access to essential services and resources
- Organized clothing drives to collect and distribute clothing items to homeless individuals and families in need
- Managed caseload to satisfy multiple patients with diverse needs.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
Office Manager and Resource Coordinator
Kelso Comprehensive Treatment Center
2023.09 - 2024.02
- Assisted in coordinating patient appointments and ensuring that all necessary paperwork and documentation is completed accurately and in a timely manner
- Coordinated intake process with new clients to ensure a seamless transition into the treatment program
- Verified clients' insurance coverage and coordinated with insurance providers to ensure proper billing and reimbursement
- Ensured compliance with all relevant healthcare regulations and guidelines, including HIPAA, and implemented necessary policies and procedures to maintain confidentiality and protect patient privacy
- Assist in training new front office staff and providing ongoing support and guidance in order to ensure a knowledgeable and capable team
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Served as resource to support help desk requests.
Family Resource Coordinator
Progress Center
2022.08 - 2023.09
- Assisted families with resources in the community
- Develop and implement programs to support families in accessing resources and services in the community
- Develop and maintain relationships with community organizations to expand available resources for families
- Collaborate with other community organizations and service providers to identify and address gaps in resources for families
- Facilitate workshops and trainings for families to enhance their understanding and utilization of available resources and services
- Identify and secure funding opportunities to support the development and expansion of family resource programs and services.
Supervisor
Children Village
2021.02 - 2022.08
- Set staffing schedules, administered payroll and coordinated equipment maintenance
- Adjusted staff methods to achieve new objectives based on company demands
- Completed spreadsheet calculations and developed presentations to support teams
- Directed numerous calls per day to appropriate recipients using multi-line system
- Answered questions regarding company pricing and policies
- Updated databases with latest project, financial and customer information
- Delivered exceptional customer service, provided information and independently resolved issues
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
- Directed and supervised team of 25 employees in daily operations.
Head Cashier
Wingstop
2019.02 - 2020.03
- Operated POS systems to process payments, verify pricing and monitor stock levels
- Corrected problems with team members using training and disciplinary actions
- Delivered superior customer service and answered questions regarding product locations, pricing and promotions
- Resolved customer complaints with tact to achieve full satisfaction
- Assisted callers with diverse requests by providing timely and accurate information
- Helped callers reach desired personnel and offices with prompt transfers
- Calculated accurate charges based on available charts covering pay-telephone and collect calls.
Receptionist
Solar Escape Tanning
2018.10 - 2019.04
- Operated POS systems to process payments, verify pricing and monitor stock levels
- Corrected problems with team members using training and disciplinary actions
- Delivered superior customer service and answered questions regarding product locations, pricing and promotions
- Resolved customer complaints with tact to achieve full satisfaction
- Assisted callers with diverse requests by providing timely and accurate information
- Helped callers reach desired personnel and offices with prompt transfers
- Calculated accurate charges based on available charts covering pay-telephone and collect calls.
Education
High School Diploma -
Ridgefield High School
Ridgefield, Washington05.2020
Skills
- Problem-solving
- Strong communication
- Peer support
- Resource coordination
- Conflict resolution
- Community Resource Navigation
- Maintaining confidentiality
- Client Advocacy
Certification
Certified peer support counselor
Timeline
Housing Case Manager
Destination Hope and Recovery
2024.02 - Current
Office Manager and Resource Coordinator
Kelso Comprehensive Treatment Center
2023.09 - 2024.02
Family Resource Coordinator
Progress Center
2022.08 - 2023.09
Supervisor
Children Village
2021.02 - 2022.08
Head Cashier
Wingstop
2019.02 - 2020.03
Receptionist
Solar Escape Tanning
2018.10 - 2019.04
High School Diploma -
Ridgefield High School
Certified peer support counselor
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