Cassidy Roberts-Kershaw
Rio Linda,CA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with great record of driving increased revenue, improving buying experience for customers. Dedicated Customer Service executive with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Calaveras Celtic/All Hallows Faire Volunteer
Lissa Britt
Calaveras, CA
- Directed foot traffic to allow emergency vehicles to pass.
- Gave patrons good experience while coming through gates.
- Cleaned and stocked bathroom necessities
Sales Associate
Footlocker, Foot Action, And Kids Footlocker
Roseville, CA
04.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other locations.
- Answered customer questions regarding sizing and proper care for merchandise.
- Loaded and unloaded merchandise using ladder.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Helped prepare large cash deposits with zero discrepancies.
Sales Associate
Lovisa USA
Roseville, CA
10.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared large cash deposits with zero discrepancies.
Education
High School Diploma -
Granite Bay High School
Granite Bay, CA06.2022
Skills
- POS System Operations
- Customer Service
- Teamwork and Collaboration
- Product Recommendations
- Store Opening and Closing
- Cash Handling, Credit and Cash Transactions
Hobbies
- Trap Shooting Team player
- Photography
Timeline
Sales Associate
Footlocker, Foot Action, And Kids Footlocker
04.2022 - Current
Sales Associate
Lovisa USA
10.2021 - 04.2022
Calaveras Celtic/All Hallows Faire Volunteer
Lissa Britt
High School Diploma -
Granite Bay High School