Cassidy Scheetz
Cincinnati,Ohio
Summary
Hardworking and motivated manager with 8 years of experience and record of success in restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
11
11
years of professional experience
Work History
Manager
Taft's Alehouse
Cincinnati, OH
03.2024 - 11.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Server/Lead Line Cook
Chicago Gyros
Cincinnati, OH
02.2014 - 07.2018
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Leaves Of Learning
Cincinnati, OH04-2012
Skills
- Performance Management
- Strategic Planning
- Operations Management
- Team Leadership
- Complex Problem-Solving
- Schedule Preparation
- Staff Management
Timeline
Manager
Taft's Alehouse
03.2024 - 11.2024
Server/Lead Line Cook
Chicago Gyros
02.2014 - 07.2018
High School Diploma -
Leaves Of Learning