Cassidy Schmitz
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
The Log Cabin Restaurant
01.2023 - 09.2023
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Bartender/Server Assistant Manager
Grounds Bistro
06.2021 - 09.2023
- Trained servers/bartenders on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with FOH staff to coordinate workflows and monitor service during busy shifts.
- Led team of servers/bartenders to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Maintained effective supply levels by monitoring and reordering liquor/alcoholic beverages and dry goods.
Server/Event Ambassador
TopGolf
09.2019 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set up promotional displays and equipment for special events and activities.
- Consulted with customers to determine objectives and requirements for events.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed event coordination for larger parties and gatherings.
Host/Cashier
Buffalo Wild Wings
10.2015 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Science -
Germanna Community College
Stafford, VA05.2024
High School Diploma -
Mountain View High School
Stafford06.2017
Skills
- To-Go Order Preparation
- Menu Memorization
- Order Supplies
- Stocking and Replenishing
- Buffet Setup and Takedown
- High-Volume Dining
- Age Verification
- Server Training
- Warm and Friendly
- Transactions and Cash Handling
- Guest Inquiries
Timeline
Server
The Log Cabin Restaurant
01.2023 - 09.2023
Bartender/Server Assistant Manager
Grounds Bistro
06.2021 - 09.2023
Server/Event Ambassador
TopGolf
09.2019 - 06.2021
Host/Cashier
Buffalo Wild Wings
10.2015 - 08.2019
Associate of Science -
Germanna Community College
High School Diploma -
Mountain View High School
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