Cassidy Seiner
Summary
Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Server/Hostess
Teds Montana Grill
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Barista/Shift Manager
STARBUCKS COFFEE COMPANY
03.2020 - 03.2023
- Established and adjusted ordering parameters to manage inventory.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Created a safe and warm work environment for all baristas on the floor.
Host/Server
Hiwan Golf Club
08.2016 - 06.2021
- Supported highest standards of conduct and service to support company reputation.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Assisted staff by serving food and beverages or bussing tables.
Education
Bachelor of Science - Criminal Justice/Criminology
Metropolitan State University of Denver
Denver, CO08.2024
Skills
- Food Inspection
- Order Management
- Beverage Preparation
- Daily Specials Memorization
- Guest Engagement
- Food Running
- Safe Food Handling
- Guest Relations Management
- Wine Service
- Point of Sale Operation
- Cash Handling
- Quality Control
Timeline
Server/Hostess
Teds Montana Grill
03.2023 - Current
Barista/Shift Manager
STARBUCKS COFFEE COMPANY
03.2020 - 03.2023
Host/Server
Hiwan Golf Club
08.2016 - 06.2021
Bachelor of Science - Criminal Justice/Criminology
Metropolitan State University of Denver
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