Cassidy Shay
West Jordan
Summary
Operations professional with a strong track record in process optimization and efficiency enhancement. Proven leadership in cross-functional teams and successful implementation of strategic plans that deliver measurable outcomes. Skilled in project management, resource allocation, and continuous process improvement. Recognized for reliability and commitment to operational excellence.
Overview
13
13
years of professional experience
Work History
Project Manager
Jade Bloom Essential Oils
01.2024 - Current
- Managed and coordinated projects across multiple departments, ensuring seamless execution using Asana as the primary project management tool.
- Worked closely with cross-functional teams to align on goals, monitor progress, and drive successful project outcomes within deadlines and scope.
- Developed and managed detailed project plans, timelines, and workflows using Asana.
- Defined project scope, objectives, and deliverables in collaboration with stakeholders.
- Created and tracked detailed schedules to ensure timely completion of tasks and milestones.
- Acted as the central point of contact for all project-related communication and updates.
- Facilitated regular project meetings (kick-offs, check-ins, status updates) to ensure team alignment on goals and timelines.
- Coordinated with cross-functional teams (marketing, sales, product development) to ensure smooth project execution.
- Regularly updated project status in Asana to provide real-time visibility to stakeholders.
- Generated progress reports and communicated project status, highlighting any issues or delays.
- Monitored task completion and resolved any obstacles, ensuring projects remained on track.
- Identified areas for process improvement within project workflows and Asana use, recommending and implementing best practices.
- Developed templates and standard operating procedures (SOPs) for more efficient project management.
- Provided training and support to team members on utilizing Asana for project tracking and collaboration.
- Identified potential risks and proactively worked with teams to resolve issues before they impacted project timelines.
- Worked with management to ensure projects aligned with company strategy and objectives.
Head Cashier
Home Depot
01.2024 - Current
- Create and maintain a positive work environment for all cashiers.
- Communicate with customers and address any problems they may have.
- Serve as the primary point of contact for customer service associates.
- Operate registers and perform general checkout functions.
- Generate reliable and accurate till reports from every register.
- Resolve cash tills when closing, ensuring the money matches the report and is stored safely.
- Assist cashiers with requests such as price checks.
- Maintain a clean working environment by wiping down registers during downtime.
- Create a fun team environment to make it a healthy work space.
Operations Manager
EOS Fitness
01.2021 - 01.2023
- Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
- Develop, implement, and maintain quality assurance protocols.
- Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.
- Ensure that operational activities remain on time and within budget.
- Track staffing requirements, hiring new employees as needed.
- Building and equipment maintenance and safety.
- Payment on Account for members.
- Club cleanliness.
- Front Desk training, coaching, success, and problem resolution of front desk staff.
- Scheduling of Front desk.
- Inventory counts and ordering for club to make sure day to day job was simple and easy with stocked products.
Rx Verification Specialist/ Customer Service Associate
1800-Contacts
02.2021 - 06.2021
- Verified documents sent in from Doctors and customers.
- Filed appropriate documents to customers patient files to keep files up to date.
- Answered customer’s emails and text messages to help verify and move orders to the next step.
- Take incoming sales calls and make the best steps to ensure customers have the best experience ordering contacts.
- Answer any questions customers have about pricing, products, and verifications with their prescriptions.
Operation Support Specialist
Mountain America Credit Union
01.2019 - 01.2020
- Do research on members accounts and determine the issue members called in about.
- Return members phone calls in a timely manner.
- Stick with a time managed schedule to get 45 member issues done a day.
- Actively providing great quality customer service to members by offering security for accounts and making them feel taken care of.
Receptionist
Highland Ridge Hospital
01.2019
- Answer incoming phone calls and direct them to the appropriate department.
- Help incoming patients have the correct paperwork to be admitted into our programs.
- Obey Hippa laws when patients receive phone calls.
- Put together charts for incoming patients so that the nurses have the correct information.
- Assemble admission packets for patients' family members to provide a daily schedule of each unit.
- Direct incoming mail to the correct departments.
Document Control/ Bankruptcy Specialist
Select Portfolio Servicing
01.2018 - 01.2019
- Collaborate with investors, clients, custodians, and the attorney network to complete all required documentation and filing processes for document control.
- Achieved “Expert Signer” status through signing and completing the maximum documents per day with 95% accuracy or higher.
- Uphold legal and professional standards in relation to Chain of Title documents, audits, and loans.
- Data entry which included organizing spreadsheets, Excel and google docs.
Appliance Customer Service Assistant & Head Cashier
Lowe's Home Improvement
07.2016 - 01.2018
- Interacted with customers with courtesy, professionalism, and high energy.
- Helped management close the store, while keeping a safe environment for the customers and employees.
- Checked in with customers that ordered appliances to keep a highly passionate and professional relationship with them so they had an excellent experience.
- Money handling at the end of each shift to ensure all was accounted for.
- Delegated breaks and lunches for the cashiers.
- Created schedules for tasks the cashiers needed to complete.
Saute Cook/Cashier
Noodles & Company
01.2012 - 01.2016
- Was able to timely deliver customer demands with an upbeat attitude.
- Was able to maintain a speedy and accurate service while sauteing the orders given to me.
- Executed orders given in a fast paced environment with accuracy, speed and a positive attitude.
- Ensured kitchen areas were maintained to comply with health code and safety regulations.
Education
High School Diploma -
West Jordan High School
West Jordan 05-2013
Skills
- Communication and creativity
- Data entry and organization
- Team collaboration and empathy
- Computer literacy and adaptability
- Customer service and compassion
- Active listening and problem solving
- Sales and leadership skills
- Child care expertise
- Scheduling and reporting
- Microsoft Office proficiency
- Google Sheets and Docs
- Project planning and coordination
- Cross-functional collaboration
- Timeline management and optimization
- Risk management strategies
- Appointment scheduling
- Scheduling
- Data inputting
- Administrative support
- Schedule management
- Staff management
Timeline
Project Manager
Jade Bloom Essential Oils
01.2024 - Current
Head Cashier
Home Depot
01.2024 - Current
Rx Verification Specialist/ Customer Service Associate
1800-Contacts
02.2021 - 06.2021
Operations Manager
EOS Fitness
01.2021 - 01.2023
Operation Support Specialist
Mountain America Credit Union
01.2019 - 01.2020
Receptionist
Highland Ridge Hospital
01.2019
Document Control/ Bankruptcy Specialist
Select Portfolio Servicing
01.2018 - 01.2019
Appliance Customer Service Assistant & Head Cashier
Lowe's Home Improvement
07.2016 - 01.2018
Saute Cook/Cashier
Noodles & Company
01.2012 - 01.2016
High School Diploma -
West Jordan High School
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