Cassidy Sherman
Hardwick,United States
Summary
Dynamic production operator with a strong track record at Cabot Creamery, excelling in quality assurance and equipment troubleshooting. Recognized for enhancing workflow efficiency and fostering teamwork. Committed to safety and continuous improvement, leveraging attention to detail and problem-solving skills to achieve operational excellence.
Motivated employee learns quickly in fast-paced environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
6
6
years of professional experience
Work History
Production Operator 2
Cabot Creamery
Cabot, VT
01.2025 - Current
- Operated production machinery according to safety protocols and standard operating procedures.
- Inspected products for quality assurance, ensuring compliance with company standards.
- Assisted in troubleshooting machinery issues to minimize downtime and maintain workflow efficiency.
- Collaborated with team members to meet daily production goals and improve operational processes.
- Trained new employees on equipment usage, safety practices, and production techniques.
- Participated in continuous improvement initiatives, contributing ideas for process enhancements.
- Maintained clean and organized work area to comply with health and safety regulations.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
- Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
Sanitation Operator
Cabot Creamery
Cabot, VT
04.2024 - 01.2025
- Oversaw daily operations to ensure high-quality food preparation and customer service.
- Trained and mentored staff on best practices for food safety and hygiene standards.
- Implemented inventory management processes to reduce waste and optimize supply usage.
- Developed and maintained schedules to improve workforce efficiency during peak hours.
- Enhanced customer satisfaction through effective complaint resolution and proactive service improvements.
- Analyzed sales trends to inform menu adjustments and promotional strategies for increased revenue.
- Collaborated with team members to streamline kitchen workflows, improving order turnaround times.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Overnight Stocker
Hannaford Supermarket
South Barre, VT
03.2022 - 10.2022
- Stocked shelves efficiently to ensure product availability and optimize customer shopping experience.
- Organized backroom inventory, maintaining a clean and orderly workspace for operational efficiency.
- Collaborated with team members to unload deliveries promptly, minimizing disruption to store operations.
- Monitored product expiration dates, ensuring compliance with safety standards and reducing waste.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Manager
Pizza Hut
Saint Johnsbury, VT
09.2021 - 11.2021
- Oversaw daily operations to ensure high-quality food preparation and customer service.
- Trained and mentored staff on best practices for food safety and hygiene standards.
- Implemented inventory management processes to reduce waste and optimize supply usage.
- Developed and maintained schedules to improve workforce efficiency during peak hours.
- Enhanced customer satisfaction through effective complaint resolution and proactive service improvements.
- Analyzed sales trends to inform menu adjustments and promotional strategies for increased revenue.
- Collaborated with team members to streamline kitchen workflows, improving order turnaround times.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Server
Pizza Hut
Saint Johnsbury, VT
10.2019 - 11.2021
- Provided excellent customer service by taking accurate orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions efficiently, ensuring accuracy in payments and change.
- Adapted quickly to high-pressure situations during peak hours, maintaining quality service.
- Resolved customer complaints professionally, fostering positive relationships and repeat business.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Lyndon Institute
Lyndon Center, VT 06.2020
Skills
- Production machinery operation
- Quality assurance inspection
- Equipment troubleshooting
- Workflow efficiency optimization
- Safety protocol compliance
- Continuous improvement initiatives
- Inventory tracking accuracy
- Maintenance of clean work area
- Problem resolution strategies
- Reliability and punctuality
- Adaptable to change
- Continuous improvement
- Quality assurance
- Attention to detail
- Problem-solving
- Good communication
Timeline
Production Operator 2
Cabot Creamery
01.2025 - Current
Sanitation Operator
Cabot Creamery
04.2024 - 01.2025
Overnight Stocker
Hannaford Supermarket
03.2022 - 10.2022
Manager
Pizza Hut
09.2021 - 11.2021
Server
Pizza Hut
10.2019 - 11.2021
High School Diploma -
Lyndon Institute