Cassidy Shields
Brooklyn
Summary
Dedicated Home Health Aide with proven expertise at Eagle Home Care in vital signs monitoring and patient care. Recognized for enhancing client independence and emotional well-being through relationship building and effective care plan management. Adaptable and results-driven, consistently delivering high-quality support in diverse caregiving environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Home Health Aide
Eagle Home Care
Brooklyn, NY
08.2025 - 12.2025
- Assisted clients with daily living activities, promoting independence and comfort.
- Monitored client vital signs, reporting changes to healthcare professionals promptly.
- Maintained clean and safe environments for clients through diligent housekeeping practices.
- Fostered positive relationships with clients, enhancing emotional well-being and support.
- Collaborated with multidisciplinary teams to improve client care strategies and outcomes.
Home Health Aide
Ultimate Care
Brooklyn, NY
03.2024 - 08.2025
- Administered medication according to prescribed schedules, ensuring adherence and safety.
- Documented client progress and care provided, contributing to comprehensive care plans.
- Adapted quickly to diverse client needs, demonstrating flexibility in caregiving approaches.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Dietary Aide
Hamilton Park Rehabilitation Center
Brooklyn NY
08.2021 - 10.2022
- Assisted in preparation and serving of meals according to dietary guidelines.
- Monitored food safety and sanitation standards in kitchen and dining areas.
- Collaborated with nursing staff to accommodate residents' specific dietary needs.
- Maintained cleanliness and organization of kitchen equipment and supplies.
Customer Service Representative
EZ Pass
05.2021 - 08.2021
- Resolved customer inquiries through various communication channels, ensuring prompt and accurate responses.
- Assisted customers with account management, guiding them through payment processes and balance inquiries.
- Processed toll transactions efficiently, maintaining accuracy in financial reporting and records.
- Handled escalated issues by employing problem-solving skills to provide satisfactory resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06-2014
Skills
- Vital signs monitoring
- Care plan management
- Patient transport
- Schedule management
- Medical charting
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Payment processing
- Team development
- Patient care
- Personal hygiene assistance
- Bathing assistance
Certification
Home health aide certificate
Timeline
Home Health Aide
Eagle Home Care
08.2025 - 12.2025
Home Health Aide
Ultimate Care
03.2024 - 08.2025
Dietary Aide
Hamilton Park Rehabilitation Center
08.2021 - 10.2022
Customer Service Representative
EZ Pass
05.2021 - 08.2021
High School Diploma -
Fort Hamilton High School