Cassidy Smith

• Performed daily processing operations, ensuring timely completion of tasks and adherence to company policies and procedures.
• Trained and mentored new team members.
• Assisted Financial Advisors in annuity operations processing.
• Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
• Worked across multiple Microsoft platforms to complete annuity processing procedures.

• Improved court efficiency by training new clerks on proper procedures, policies, and best practices.
• Collaborated effectively with law enforcement agencies for timely execution of warrants issued by the courts.
• Provided exceptional customer service when assisting individuals seeking guidance on navigating complex legal issues.
• Processed court documents in a timely and accurate manner during court proceedings.
• Verified bond and jail records were processed with absolute accuracy.

I stayed at home with my two children. I was pregnant with my son and decided it was best to stay home as a full time caretaker for them during the roughest time of the Covid-19 outbreak. This explains my gap in employment during this time.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Supervised a team of employees and assessed performance to determine training needs and define accurate plans for decreasing processing lags.
• Assessed computer and register technical issues and worked to resolve them in a timely manner.

• Enhanced pricing accuracy by diligently reviewing and updating price lists in the database.
• Coordinated cross-functional efforts during promotional periods, ensuring all teams were provided with updated pricing details for seamless execution of campaigns.
• Kept abreast of industry trends, merchandise knowledge and competitive pricing to create effective pricing strategy.
• Established timely schedules for pricing support and set targets to acquire, correlate and analyze products.
• Entered and maintained departmental records in the company database.

• Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
• Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
• Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Monitored cash drawers in the registers and maintained adequate cash supply and count accuracy.