Cassidy Sylvester
Clearwater,FL
Summary
Dynamic Assistant General Manager with a long history in bartending and general service industry experience, excelling in inventory management and team leadership. Enhanced customer satisfaction through innovative menu development and effective conflict resolution. Spearheaded staff training initiatives, driving operational efficiency and boosting sales while maintaining high standards of service quality. Reliable and hardworking professional who thrives in fast-paced customer-focused environments.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Prelude Sports Bar
Clearwater, FL
03.2024 - 04.2025
- I originally started at the sister restaurant, Nash Keys, as a bartender and manager.
- After a few months, I started working on the opening of Prelude, which included organizing construction, ordering kitchen and bar equipment, and later ordering the bar supplies, liquor, and beer. Once everything was ready, I then hired the front and back of house staff.
- Once open, I ran the day-to-day operations, including scheduling, weekly liquor and beer orders, social media marketing, and resolved and investigated complaints regarding service and food quality.
- In addition, I hired new employees and explained the goals and expectations required of trainees.
- Created new menu items based on customer feedback and industry trends, such as signature cocktails and pricing.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Bartender
Downtown Pizza
Clearwater, FL
09.2023 - 04.2024
- Developed good working relationships with fellow employees and customers through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted guests with friendliness and professionalism.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Performed opening and closing duties including restocking supplies.
- Managed accurate bar tabs and processed cash and credit card transactions.
Bartender
Marina Cantina
Clearwater Beach, FL
06.2020 - 01.2024
- Informed customers about the ingredients used in each craft cocktail.
- Monitored bar inventory and promptly restocked low items before depletion.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Mixed drinks according to recipes and taste preferences of customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Bar Manager
Boston Sports Grill
Boston, MA
09.2019 - 03.2020
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Boston Sports Grill was unfortunately closed during COVID and was not opened again, which is what motivated my move to Florida.
Bartender
Il Forno's
Littleton, MA
09.2018 - 10.2019
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Learned some quality knowledge of wine and increased my knowledge of cocktails and beer.
Server/Bartender
Buffalo Wild Wings
Fitchburg, MA
02.2016 - 09.2018
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Filled condiments and napkin containers during slack periods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server/Bartender
873 Tavern
Ashby, MA
10.2015 - 01.2018
- Took orders from customers accurately and in a timely manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Poured beer, wine, and mixed cocktails to bar guests.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Education
High School Diploma -
Oakmont Regional High School
Ashburnham, MA06-2015
Skills
- Inventory management
- Staff scheduling
- Employee training
- Sales forecasting
- Menu development
- Customer service
- Social media marketing
- Conflict resolution
- Team leadership
- Equipment maintenance
- Desktops, laptops, and mobile devices
- Budgeting and cost control
Timeline
Assistant General Manager
Prelude Sports Bar
03.2024 - 04.2025
Bartender
Downtown Pizza
09.2023 - 04.2024
Bartender
Marina Cantina
06.2020 - 01.2024
Bar Manager
Boston Sports Grill
09.2019 - 03.2020
Bartender
Il Forno's
09.2018 - 10.2019
Server/Bartender
Buffalo Wild Wings
02.2016 - 09.2018
Server/Bartender
873 Tavern
10.2015 - 01.2018
High School Diploma -
Oakmont Regional High School
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