Highly motivated, team-spirited, and success-driven customer service manager with extensive experience in retail and food service settings, aiming to join a company that will utilize my significant qualifications, my positive attitude. I am committed to working hard and willing to undertake new challenges.
Overview
10
10
years of professional experience
Work History
Utility Maintenance Worker
Florida Power & Light Company
Jensen Beach, FL
08.2022 - Current
Developed strong working relationships with vendors, coordinating service contracts for specialized maintenance work when required.
Increased crew efficiency through effective communication, assigning tasks based on individual strengths and skill sets.
Delivered high-quality workmanship on all assigned projects, consistently meeting deadlines despite changing priorities or unexpected challenges.
Followed instructions from supervisor regarding daily job tasks and duties.
Adhered to strict quality control standards, guaranteeing the reliability and stability of built scaffolding structures.
Displayed strong physical stamina, consistently fulfilling demanding labor requirements throughout long workdays onsite.
Enhanced job site safety by assembling and dismantling safe, secure scaffolding structures.
Improved team productivity through effective collaboration and clear communication with coworkers and supervisors.
Showcased problem-solving abilities by addressing unforeseen challenges during scaffold assembly processes.
Maintained compliance with OSHA regulations, ensuring a safe work environment for all personnel onsite.
Supported multiple projects simultaneously while maintaining focus on each task''s specific needs and priorities.
Verified all scaffolding materials were stored safely and securely.
Inspected scaffolding for safety and structural integrity before each use.
Built custom scaffolding structures to specifications for diverse applications.
Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Played a key role in successful project completions by maintaining open lines of communication with supervisors and team members, ensuring timely adjustments to work strategies when needed.
Demonstrated commitment to safety by consistently wearing appropriate personal protective equipment and following all established protocols.
Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
Provided ongoing maintenance support for numerous different departments, addressing any technical concerns promptly to ensure optimal system performance.
Bartender/Key Holder
The Gin Mill
Fort Pierce, Florida
01.2014 - 12.2022
Improve customer engagement by delivering exceptional service while managing the bar and tending to all guest needs
Adhered to all state liquor regulations, particularly in regard to intoxicated persons and minors, to ensure a safe and positive atmosphere for diners and guests
Prepare and serve a variety of drinks and menu items within permanent and portable bars operating throughout the resort
Lead and coordinate the setup of special events and private parties
Promote upcoming bar events, programs, and weekly trivia game nights
Recruit, hire, train, and schedule bar staff
Assist bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area.
Shift Manager/Key Holder/Bartender
Bogeys & Stogey's
Port Saint Lucie, Florida
01.2014 - 01.2022
Promoted to management position to recruit, train and supervise bartenders and staff
Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance
Comprehensive knowledge of bar management, cost controls and drink-making best practices
Known for expert sales skills, upselling and consistent delivery of popular cocktails
Manage front-end operations to ensure friendly and efficient service
Effectively handle customer concerns and special requests
Maintain stock levels to prevent shortages of critical items
Creating and promoting new and inventive cocktails.
Education
Massage Therapy Certification -
Alpha Institute of the Treasure Coast
Port Saint Lucie, Florida
Business Administration -
New England Institute of Technology
West Palm Beach, Florida
Skills
Team-Building & Training
Problem Identification & Solving
Strategic Planning
Hazardous Material Handling
Flexible and Adaptable
Team Leadership
Personal Protective Equipment
Confined Space Entry
Safety Protocols
OSHA Compliance
Supply Ordering
Effective listening and verbal communication skills
A strong work ethic
Excellent English, reading, writing, and speaking skills