Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Cassidy Torres

Esparto,CA

Summary

Dynamic customer service professional with extensive experience at Walgreens, recognized for enhancing customer satisfaction through effective problem resolution and product knowledge. Proven ability to train new associates and improve service scores, while demonstrating strong teamwork and POS system proficiency. Committed to delivering exceptional guest services in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walgreens
01.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.

Cashier

Dollar General
02.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

California Virtual Academies
Esparto, CA
06.2018

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Product knowledge
  • Guest services
  • Stock replenishment
  • POS system operation

Timeline

Customer Service Associate

Walgreens
01.2023 - Current

Cashier

Dollar General
02.2022 - 02.2023

GED -

California Virtual Academies

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Cassidy Torres