Cassidy Tutor
Randolph,MS
Summary
Accomplished Cashier Team Lead with a proven track record at Tractor Supply Company, enhancing customer satisfaction and streamlining checkout processes. Excelled in team leadership and cash handling, significantly improving service efficiency. Skilled in POS systems and adept at fostering team growth, demonstrating exceptional adaptability and dependability. Motivated Cashier Team Lead with eight years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Tractor Supply Company
01.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
Cashier
Walmart
11.2016 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Smart Horizon Online
Florida10.2020
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Team Management
- Cash Register Operation
- Cash handling expertise
- Store Opening and Closing
- New Hire Training
- POS Systems
- Adaptability and Dependability
- Multi-tasking skill
Timeline
Cashier Team Lead
Tractor Supply Company
01.2023 - Current
Cashier
Walmart
11.2016 - 08.2022
High School Diploma -
Smart Horizon Online
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