Cassidy Upton
Eight Mile,AL
Summary
Dynamic kitchen professional with a proven track record at Casey's General Stores Inc, excelling in food preparation and customer service. Recognized for implementing efficient food storage practices and fostering teamwork, I bring strong leadership qualities and a dedicated work ethic to enhance operational success and ensure exceptional dining experiences.
Overview
18
18
years of professional experience
Work History
Kitchen Team Member
Caseys General Stores Inc
08.2025 - 10.2025
- Assisted in food preparation, ensuring adherence to safety and sanitation standards.
- Operated kitchen equipment efficiently, maintaining cleanliness and functionality.
- Collaborated with team members to deliver excellent customer service during peak hours.
- Supported inventory management by restocking supplies and monitoring stock levels.
- Trained new staff on kitchen procedures and safety protocols, fostering teamwork.
- Adhered to recipe guidelines, contributing to consistent food quality and presentation.
- Implemented time-saving strategies in meal preparation, enhancing workflow efficiency.
- Resolved customer inquiries promptly, reinforcing positive dining experiences at Caseys General Stores Inc.
- Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Participated in ongoing training sessions to stay current on industry trends and best practices for food preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Assisted in reducing food waste by implementing proper storage techniques and monitoring inventory levels.
- Supported management in maintaining health code compliance, conducting regular equipment maintenance checks, and addressing issues promptly.
- Consistently met performance goals regarding speed of service, order accuracy, food quality, and cleanliness standards set forth by management.
Caregiver
Wichita Home Health
11.2022 - 03.2023
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance client well-being.
- Monitored and recorded patient health metrics for care assessment.
- Collaborated with healthcare professionals to develop personalized care plans.
- Educated clients on medication management and health maintenance strategies.
- Maintained cleanliness and organization of client living spaces to promote hygiene.
- Adapted care techniques based on individual client needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Waitress
Carlitos's Diner
01.2017 - 06.2019
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Assisted in training new employees on menu offerings and service standards.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Processed payments efficiently using point-of-sale system, minimizing errors.
- Adapted quickly to high-volume service periods, maintaining composure under pressure.
- Recommended menu items based on customer preferences, increasing sales opportunities.
- Handled customer inquiries and complaints professionally, resolving issues promptly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Breakfast Bar Attendant
Fairfield Inn And Suites Marriott
02.2017 - 04.2017
- Prepared and presented breakfast items adhering to quality and hygiene standards.
- Maintained cleanliness of breakfast bar area, ensuring a welcoming environment for guests.
- Assisted guests in selecting menu options, providing exceptional customer service.
- Monitored inventory levels, restocking supplies as needed to maintain service continuity.
- Maximized efficiency by multitasking between various responsibilities during peak meal times.
- Promoted a safe working environment by adhering to health and safety regulations at all times.
- Enhanced customer satisfaction by providing prompt and courteous service during breakfast hours.
- Generated repeat business from satisfied customers through personalized attention and top-notch hospitality skills.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Collected guest feedback to improve offerings and enhance overall dining experience.
- Implemented efficient setup and breakdown procedures for breakfast service operations.
- Prepared fresh and appetizing breakfast options, ensuring high-quality food presentation.
- Contributed to the hotel''s overall success by maintaining positive guest experiences through attentive service.
- Reduced waste by monitoring portion control and adjusting food preparations accordingly.
- Maintained a clean and welcoming breakfast area for guests to enjoy their morning meals.
- Proactively resolved any potential issues that may have arisen within the breakfast area before they escalated into problems for guests or staff members.
- Upheld consistency in food quality by following established recipes and presentation guidelines.
- Ensured smooth operations during busy periods with effective communication among team members.
- Monitored food safety and cleanliness standards, adhering to all company protocols and guidelines.
- Efficiently restocked breakfast items as needed, minimizing wait times for guests.
- Optimized workflow efficiency by organizing work areas, equipment, utensils, dishes, and silverware in an accessible manner for daily use.
- Provided exceptional customer service by addressing guest concerns or special requests promptly and professionally.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Greeted customers and provided menus upon arrival to dining room.
- Offered product samples, answered questions and helped customers find items.
Carhop
Sonic Drive in
05.2012 - 11.2013
- Delivered food and beverages to customers promptly and accurately.
- Maintained cleanliness and organization of dining area during peak hours.
- Operated point-of-sale system to process orders efficiently.
- Assisted in training new team members on service protocols.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Monitored stock levels of supplies, communicating needs to management proactively.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Implemented suggestions for improving workflow efficiency during busy shifts.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Maximized customer loyalty through consistent attention to detail and excellent communication skills.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Promoted teamwork among staff members by offering assistance when needed.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Answered guest questions and promoted special products.
- Provided top-notch service while adhering to all health codes and regulations.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Prioritized safety by following all company protocols regarding food handling and serving procedures.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Ensured safe food handling practices were followed, reducing risk of contamination.
- Adapted quickly to new menu items and promotions to provide up-to-date information to customers.
- Trained new carhops in proper service techniques and company policies.
- Fostered positive team environment by assisting coworkers during rush hours.
- Maintained cleanliness and organization in serving area to uphold health standards.
- Processed payments swiftly and accurately, ensuring customer satisfaction.
Psychiatric Nursing Assistant
Vernon Texas Maximum Security State Hospital
08.2009 - 01.2010
- Assisted in daily living activities for patients with psychiatric conditions.
- Monitored patient behavior and reported changes to nursing staff.
- Supported implementation of treatment plans under supervision of registered nurses.
- Collaborated with multidisciplinary team to enhance patient care strategies.
- Enhanced patient care by conducting thorough psychiatric assessments and updating treatment plans accordingly.
- Supported patients'' emotional well-being, providing compassionate listening and empathetic responses during difficult moments.
- Assisted in the administration of psychiatric medications under the supervision of healthcare professionals, ensuring proper dosage and adherence to protocols.
- Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
- Promoted a culture of healing by consistently demonstrating empathy, patience, and understanding towards all patients regardless of their diagnoses or backgrounds.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of psychiatric nursing assistance.
- Conducted patient intake interviews, gathering vital information on medical history, current symptoms, and potential triggers for psychiatric episodes.
- Demonstrated adaptability by adjusting quickly to changes in patient needs or staffing levels within a fast-paced clinical environment.
- Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
- Maintained a clean, safe, and therapeutic environment by adhering to proper infection control practices and following established safety protocols.
- Assisted in developing behavior modification plans that focused on promoting healthy coping mechanisms for patients with mental health challenges.
- Contributed to a positive therapeutic environment through effective communication, active listening, and respectful interactions with patients and staff members.
- Educated patients on mental health coping strategies, equipping them with tools for successful management of their conditions outside of the clinical setting.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Worked with Type patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
- Performed intake triage, vitals and assisted patients with mental health screenings.
- Maintained patient rooms by making beds, sweeping units and wiping down surfaces.
- Supervised safety, behavior and Type actions during scheduled and emergency trips off campus.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
- Adapted and adjusted patient medication dosages to optimize effectiveness and improve overall patient behavior.
Waitress
Los Tres Amigos
09.2007 - 03.2008
- Provided exceptional customer service in fast-paced environment
- Efficiently processed orders using point-of-sale system
- Collaborated with kitchen staff to ensure timely food delivery
- Assisted in training new staff on menu items and service standards
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Satsuma High Scool
Satsuma, AL2008
Skills
- Leadership qualities
- Allergen awareness
- Knife handling skills
- Food storage practices
- Food preparation expertise
- Food presentation talent
- Sanitation and safety
- Positive attitude
- Customer service
- Kitchen cleaning and maintenance
- Punctual and reliable
- Dedicated work ethic
- Food safety
- Food preparation
- Dishwashing
- Kitchen operations
- Cooking
Timeline
Kitchen Team Member
Caseys General Stores Inc
08.2025 - 10.2025
Caregiver
Wichita Home Health
11.2022 - 03.2023
Breakfast Bar Attendant
Fairfield Inn And Suites Marriott
02.2017 - 04.2017
Waitress
Carlitos's Diner
01.2017 - 06.2019
Carhop
Sonic Drive in
05.2012 - 11.2013
Psychiatric Nursing Assistant
Vernon Texas Maximum Security State Hospital
08.2009 - 01.2010
Waitress
Los Tres Amigos
09.2007 - 03.2008
High School Diploma -
Satsuma High Scool