Cassidy Vargas
Johnson City,TN
Summary
Hardworking business professional that is successful at managing multiple priorities with a positive attitude. Has the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Service Professional
Darden - Olive Garden
07.2021 - Current
- Educated staff on mission and goals to help employees achieve success.
- Optimized guest experience by delivering superior services and effectively troubleshooting issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Front Desk Coordinator
First Services Residential
01.2021 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Reviewed and approved perspective tenant lease and sale applications to be passed on for final orientation.
Pharmacy Technician
Country Club Animal Hospital
10.2012 - 12.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Compliance with HIPAA, State Board of Pharmacy and OSHA regulations; and improved patient care/satisfaction.
- Prepared and processed medical insurance claim forms and records.
- Established and maintained patient profiles, including lists of medications taken by individual patients
Education
Bachelor of Science - Psychology
Florida International University
Miami, FL05.2020
Skills
Interpersonal Communications
Detail-Oriented
Meticulous and organized
Multi-line telephone skills
Adaptable and flexible
Customer service skills
Timeline
Service Professional
Darden - Olive Garden
07.2021 - Current
Front Desk Coordinator
First Services Residential
01.2021 - 06.2021
Pharmacy Technician
Country Club Animal Hospital
10.2012 - 12.2020
Bachelor of Science - Psychology
Florida International University
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