CASSIDY VELASQUEZ
West Jordan
Summary
Dedicated professional with extensive experience in warehouse operations and customer service. Proven track record of enhancing client satisfaction and driving sales growth through effective communication and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Representative
MV Sport and RJS /self employed
Salt Lake City
01.2022 - Current
- Developed strong customer relationships through effective communication and product knowledge.
- Conducted product demonstrations to showcase features and benefits to potential clients.
- Handled customer inquiries and resolved issues to enhance client satisfaction.
- Analyzed market trends to identify opportunities for increased sales growth.
- Participated in trade shows and events to promote brand visibility and engage customers.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Coordinated with other departments to ensure timely delivery of orders.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Set up meetings with potential clients and listened to their wishes and concerns.
Warehouse associate/ P.I.E operator
Grainger
Salt Lake City
06.2024 - 02.2026
- Operated forklifts to move inventory throughout the warehouse efficiently.
- Collaborated with team members to streamline order fulfillment processes.
- Conducted regular safety checks on equipment and warehouse areas.
- Organized and labeled products in accordance with company standards.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Operated a variety of material handling equipment including pallet jacks, wave, JLG, Order picker, Fork lift,shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Assisted in loading finished goods onto delivery vehicles as required.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Assisted customers with inquiries and provided product recommendations.
- Operated cash register and processed customer transactions accurately.
- Stocked shelves and organized merchandise for optimal display.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Demonstrated excellent customer service skills at all times.
- Processed returns and exchanges according to company policy.
YDP (youth development professional)
Boys and girls club
Midvale
11.2023 - 02.2024
- Prepare activities for each group of kids from anywhere to 10-20 kids per activity.
- Pick up kids from school either with work van or walking.
- Oversee each activity and supervise youth 1st grade-6th grade at all times.
- Write incident reports for any inappropriate or non-safe behavior.
- Established goals and rules for kids to maintain.
- Prepare each activity based on the theme of that given week or month.
- Be adaptable and aware of youth’s locations at all times.
- Midvale
Customer Service Representative/Warehouse Associate
Spherion, Ascend staffing, Nexeo
Salt Lake City
03.2019 - 11.2023
- Worked with staffing agencies on temporary assignments with different companies.
- Some of the companies I worked assignments at, Credit repair, Progressive, Caption call, Sorenson, General Dynamics, Sundance, Red stag fulfillment, Olive and cocoa, OnTrack, Sportsman warehouse, S P Richards, Bunny James.
- Provided excellent customer service through active listening and problem-solving techniques.
- Assisted customers with inquiries using company databases and communication tools.
- Handled customer complaints promptly and professionally to ensure satisfaction.
- Engaged with customers via multiple channels, including phone, email, and chat platforms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Order picking, Packaging, Inventory, Quality control, shipping, returns, Check pallets, wrap pallets, Load and unload trucks.
- Used different scanners, including voice demand scanners and manual scanners.(also picked without scanner.)
- Forklift, cherry picker, pallet jack, and saran wrap machine.
Delivery Driver
Innovative Deliveries
Salt Lake City
02.2020 - 07.2020
- Delivered packages efficiently across designated routes to ensure timely service.
- Inspected vehicles daily for safety and maintenance before starting deliveries.
- Managed paperwork for deliveries, including receipts and delivery confirmations.
- Loaded and unloaded packages carefully to prevent damage during transport.
- Received daily delivery instructions and route assignments from dispatch.
- Followed traffic laws and regulations to ensure safe driving practices at all times.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Self Employed/ Thrift store Manager
9th street treasure
Midvale
11.2014 - 09.2018
- Organized merchandise displays to enhance shopping experience for customers.
- Developed marketing strategies to promote store offerings through social media.
- Oversaw financial transactions and maintained accurate cash handling procedures.
- Resolved customer inquiries and concerns to maintain high satisfaction levels.
- Ensured that merchandise was accurately priced according to predetermined guidelines.
- Executed promotional activities such as discounts and clearance sales.
- Managed daily operations of thrift store and ensured efficient workflow.
- Listed and managed antiques and collectables from a thrift/antique store onto eBay.
- Assisted customers in selecting products that best suit their needs.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created and managed clients eBay store while listing new sporting goods.
- Counted warehouse inventory and took pictures to put up for sale.
- Loaded and unloaded storage units into store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Representative
eBay
Draper
05.2014 - 09.2016
- Provided excellent customer service through active listening and problem-solving techniques..
- Assisted customers with inquiries using company databases and communication tools.
- Handled customer complaints promptly and professionally to ensure satisfaction.
- Maintained up-to-date knowledge of products to assist customers accurately and thoroughly.
- Engaged with customers via multiple channels, including phone, email, and chat platforms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Office manager
Cold Tech Refrigeration
Draper
08.2012 - 07.2014
- Managed one of the company's largest accounts and operating each transaction effectively.
- In charge of all FM accounts. (711's, Outback's, Cinemark's, Flemings, And Blockbusters.)
- Created work tickets based off the customer needs for the corresponding Tech.
- Managed accounts payable and receivable processes.
- Investigated discrepancies in accounts payable invoices related to inventory purchases.
- Developed and maintained filing systems for organizational efficiency.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Facilitated communication between departments to enhance collaboration and service delivery.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Shipping Clerk/Office Clerk
C & C Design
Murray
10.2006 - 09.2012
- Responsible for many different operations throughout that period I was with this company.
- Pull orders and prepare materials for processing.
- Receive and process material shipments.
- Pack and ship orders.
- Perform inspection and quality control of products.
- Take inventory.
- File existing Invoices and receipts.
- Answer phones and place orders.
- Accounts payable and receivable.
Education
Sociology Degree -
Salt lake community college, Utah State University
Utah, USADIPLOMA -
COPPER HILLS HIGH SCHOOL
West Jordan, UTSkills
- Microsoft word
- Excel
- Power Point
- Email management
- Type 55 wpm
- PIE/Forklift certified
- Fast learner
- Adaptable
- Self-disciplined
- Team player
- Detail oriented
- Problem solving
- Multi-task management
- Reliable
- Goal oriented
- Time management
Certification
- Forklift certified
- Cherry picker/picker certified
- J.L.G and Wave certified
Timeline
Warehouse associate/ P.I.E operator
Grainger
06.2024 - 02.2026
YDP (youth development professional)
Boys and girls club
11.2023 - 02.2024
Sales Representative
MV Sport and RJS /self employed
01.2022 - Current
Delivery Driver
Innovative Deliveries
02.2020 - 07.2020
Customer Service Representative/Warehouse Associate
Spherion, Ascend staffing, Nexeo
03.2019 - 11.2023
Self Employed/ Thrift store Manager
9th street treasure
11.2014 - 09.2018
Customer Service Representative
eBay
05.2014 - 09.2016
Office manager
Cold Tech Refrigeration
08.2012 - 07.2014
Shipping Clerk/Office Clerk
C & C Design
10.2006 - 09.2012
Sociology Degree -
Salt lake community college, Utah State University
DIPLOMA -
COPPER HILLS HIGH SCHOOL