Cassidy Ward
Mountain City,TN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Medical Biller
Watauga Medical Center
Boone, NC
08.2023 - Current
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
Teller
Farmers state bank
Mountain City, TN
11.2021 - 08.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
CSR
Check Into Cash
Mountain City, TN
09.2019 - 01.2021
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed account maintenance activities such as updating client information in databases.
Education
High School Diploma -
Johnson County High School
Mountain City, TN08-2013
Skills
- Claims review
- Claims Processing
- Multitasking and Organization
- Teamwork and Collaboration
- Medical record security
- Work Prioritization
- Medical Billing
- Insurance Billing
- Account follow-up
- Insurance claims processing
- Payment posting
- Paperwork Processing
- Account updating
- Positive and professional
- Courteous demeanor
- Customer Relations
Timeline
Medical Biller
Watauga Medical Center
08.2023 - Current
Teller
Farmers state bank
11.2021 - 08.2024
CSR
Check Into Cash
09.2019 - 01.2021
High School Diploma -
Johnson County High School
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