Cassidy Williams
Lakeland,FL
Summary
Cast Member who has been working for the Walt Disney Company for almost 10 years, this August 2024. Currently, enhancing the Guest experiences at the Walt Disney World Resort. Prior experience in leadership in Guest facing roles. Skilled in utilizing computer systems like Avaya and ZenDesk, but yearning learn more. Driven to promote Guest satisfaction by solving the issue on the spot so we achieve the return of loyal Guest. Well organized in day-to-day and work related task. Passionate about working for the Walt Disney World Resort and spreading the magic.
Overview
10
10
years of professional experience
Work History
Guest Experience Correspondence
Walt Disney World Resort
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolving Guest feedback and concerns with empathy and understanding, leading to increased loyalty and repeat business as we should provide the exceptional service.
- Analyzing Guest feedback and concerns to identify areas for improvement and providing this information to different parts of the Walt Disney World Resort, so that our Guest can have the best experience while visiting.
- Showing efficiency, concerns of safety, courtesy, and inclusion for all our Guest who contact us.
- Arriving show ready for work to assist the Guest with their feedback and concerns.
- Working with different systems through the Walt Disney World Resort such as Avaya, ZenDesk, Guest Service Suit, and many more.
Sales and Solutions, PVA
Walt Disney World Resort
03.2019 - 01.2022
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Assist Guest with planning their vacations to visit the Walt Disney World Resort.
- Answered questions the Guest has to provide them with the best experience for their visit.
- Strive to meet sales goals for the month.
- Stayed current on company offerings and industry trends.
Customer Service Representative
ShopDisney
10.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
DisneyPlus
11.2019 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Leadership
Disney Store
09.2018 - 03.2019
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Managed inventory control, cash control, and store opening and closing procedures.
Sales Associate
Altar'd State
09.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Disney Store
08.2014 - 09.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Wheeler High School
Marietta, GA05.2014
Skills
- Sales Support
- Management
- Guest Services
- Guest complaint resolution
- Exceptional communication
- Policy Adherence
- Computer Skills
- Decision-Making
- Guest experiences
- Relationship Building
- Operational Efficiency
Timeline
Guest Experience Correspondence
Walt Disney World Resort
01.2022 - Current
Customer Service Representative
ShopDisney
10.2020 - 12.2020
Customer Service Representative
DisneyPlus
11.2019 - 12.2020
Sales and Solutions, PVA
Walt Disney World Resort
03.2019 - 01.2022
Leadership
Disney Store
09.2018 - 03.2019
Sales Associate
Altar'd State
09.2018 - 03.2019
Sales Associate
Disney Store
08.2014 - 09.2018
High School Diploma -
Wheeler High School
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