Cassidy Johnson
Pitkin,La
Summary
Results-driven dental professional with over 7 years of experience in patient management and office administration. Proven ability to streamline operations, reduce appointment cancellations, and maintain accurate patient records, contributing to improved office efficiency and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Expanded Duties Dental Assistant
BJACH
03.2019 - Current
- Assisted in patient management and appointment scheduling for optimal office workflow.
- Implemented reminder calls and text messaging services.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Collaborated with the team to ensure patient needs were met comprehensively.
- Scheduled and confirmed patient appointments.
- Facilitated communication between healthcare providers and patients to enhance care delivery.
- Handled sensitive patient information with discretion.
- Answered incoming calls, routed messages and resolved patient inquiries.
- Supported healthcare providers with the timely completion of necessary documentation.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out.
Expanded Duties Dental Assistant
Unforgettable Smiles
07.2017 - 03.2019
- Collaborated with dental team to enhance workflow efficiency and patient satisfaction.
- Trained new staff on clinical procedures and office protocols, promoting team cohesion.
- Streamlined appointment scheduling processes, reducing wait times for patients.
- Streamlined dental records management by accurately updating patient files following each appointment, ensuring all relevant information was easily accessible for future reference.
- Facilitated seamless communication between patients and dentists by acting as an effective liaison during appointments.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Adapted to a variety of dental software systems, enabling seamless integration into new practices as necessary.
Education
High School Diploma -
East Beauregard High School
DeRidder, LA1998
Skills
- Appointment scheduling
- Patient recordkeeping
- Time management
- Patient communication
- Reliability
- Multitasking Abilities
- Team collaboration
- Problem solving
- Personable communication
- Data entry
- Detail-oriented
- Office administration
- Taking medical information
- Task prioritization
Timeline
Expanded Duties Dental Assistant
BJACH
03.2019 - Current
Expanded Duties Dental Assistant
Unforgettable Smiles
07.2017 - 03.2019
High School Diploma -
East Beauregard High School