Cassidy Yoch
Saint Paul,MN
Overview
6
6
years of professional experience
Work History
Assembly Repair Bench Operator
Renewal by Andersen Window Replacement
Cottage Grove, MN
08.2021 - Current
- Operated equipment for window building, ensuring adherence to safety standards and procedures.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
- Collaborated with fellow leads to streamline workflow processes, enhancing operational efficiency.
- Conducted quality checks on parts, maintaining high standards of craftsmanship and customer satisfaction.
- Introducing reworks
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Reduced equipment downtime by troubleshooting issues and resolving to the best of my knowledge
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Use of OutLook daily for communication purposes
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Made sure that products were produced on time and are of good quality.
Customer Service Representative
US Bank
Cottage Grove, MN
10.2020 - 06.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed account updates and transaction records with accuracy and attention to detail.
- Developed training materials that improved onboarding efficiency for new hires.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Park High School
Cottage Grove, MN05-2014
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Efficient multitasking
- Effective communication
- Heavy equipment operation
- Efficient in Word, Outlook, PowerPoint, Excel
- Production work
- Issue resolution
- Manufacturing procedures
- Warehouse operations
- Teamwork and communication
- Positive attitude
- Punctual and reliable
Accomplishments
- Informal Team Lead of 35 staff members
- TSDR Training
- Sideliner trainer
- Acceptance into TLDP for future class
Timeline
Assembly Repair Bench Operator
Renewal by Andersen Window Replacement
08.2021 - Current
Customer Service Representative
US Bank
10.2020 - 06.2021
High School Diploma -
Park High School