Summary
Overview
Work History
Education
Skills
Timeline
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Cassidy Young

Hope Hull,Alabama

Summary

Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Expertise in shrink control and order processing.

Overview

4
4
years of professional experience

Work History

Merchandising Service Associate

Lowes
10.2022 - Current
  • Unloaded, loaded and stocked merchandise.
  • Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
  • Helped generate sales and identified leads.
  • Trained and taught several new employees in 2022-2023.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Sales Associate/ Shift Leader

Cracker Barrell
05.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Sales Associate

Pet Supermarket Inc.
12.2019 - 05.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

No Degree -

Faulkner University
Montgomery, AL

No Degree -

Auburn University-Montgomery
Montgomery, AL

No Degree -

H. Councill Trenholm State Community College
Montgomery, AL

High School Diploma -

Alabama Christian Academy
Montgomery, AL
05.2017

Skills

  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Special Assignments
  • Livechat Messaging

Timeline

Merchandising Service Associate

Lowes
10.2022 - Current

Sales Associate/ Shift Leader

Cracker Barrell
05.2021 - Current

Sales Associate

Pet Supermarket Inc.
12.2019 - 05.2020

No Degree -

Faulkner University

No Degree -

Auburn University-Montgomery

No Degree -

H. Councill Trenholm State Community College

High School Diploma -

Alabama Christian Academy

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Cassidy Young