Epic
Cassidy Zimmerman
MSN, BSN, RN
Middletown,OH
Summary
Accomplished Registered Nurse Case Manager/Director of Nursing with 10+ years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in community, outpatient, acute, and skilled long-term care settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs. Energetic leader promotes 10+ years of industry experience with superior record of accomplishment. Ambitious and highly motivated MSN surpasses demanding objectives and achieves or exceeds set goals. Proven history of success in optimizing patient care as well-qualified and highly experienced Nursing Director. Minimized hospital stays through detailed focus on internal systems and individual patient needs. Focused on boosting utilization and department operational efficiency.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Remote RN Case Manager
Molina Healthcare
Blue Ash, Ohio
2022.02 - Current
- Verified legibility of patient clinical notes and updates prior to review by primary physicians.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Prepared clinical notes and updates for review by primary physician.
- Coordinated rehabilitative and preventive nursing processes and procedures.
- Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
- Directed appropriate preventive and rehabilitative nursing processes and protocols.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
- Used QNXT, CCA, and Member360 to maintain database of relevant information for practitioners to access and coordinate patient care.
- Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve objectives."
- Utililized behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Managed and streamlined referral queues of up to 100 patients by efficiently prioritizing patients and clearing insurance obstacles.
- Liaised with physicians regarding patient needs, performance and changes.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Created patient assessments and plans for individual home care needs.
- Responded promptly and professionally to patient questions and concerns.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
Director of Nursing
Carespring
Miamisburg, Ohio
2020.01 - 2021.01
- Established, operated, and monitored a Covid-19 recovery unit including implementation of sanitizing HVAC system, designated entranced/exit, and development of Covid-19 protocols based on current CDC recommendations.
- Conducted weekly to biweekly Covid-19 staff and patient testing.
- Implemented, altered, and monitored Covid-19 PPE policies and procedures.
- Established new policies and updated existing policies to improve standard of care for patients specific to Covid-19 in a congregate living environment.
- Collaborated with staff, management and external groups to coordinate patient care.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Evaluated work performance of 140 nursing personnel to determine wage increases and implement discipline.
- Planned and assigned workload to 20-person nursing staff to direct patient care.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Recruited and developed over quality 100ndividuals to develop accountable top quality staff.
- Used Ultipro and Microsoft Excel in department budgets and record expenses.
- Identified department issues to recommend corrective actions.
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Performed rounds to observe care and interview staff, residents and families.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Direct day-to-day administrative and operational functions for 99-bed facility, providing guidance and leadership to over 140 employees across more than 5 departments.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Organized and facilitated weekly department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Successfully negotiated client contract renewals to create increased revenue.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Reviewed and evaluated test results to suggest care and treatment options.
- Developed policies and procedures for effective pharmacy management.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
Assistant Director of Nursing/Infection Control Officer
Carespring
Springboro, Ohio
2016.08 - 2019.12
- Served as Chief Infection Control Officer, identifying, monitoring, reporting, and implementing interventions for in-house infection trends.
- Responsible for management of staff and coordination of care in 140 bed facility to ensure compliance with state regulations including rounding independently and with leadership
- Resource nurse for patient care related questions/problems
- Responsible for proper management of infectious disease and compliance with CDC recommendations for isolation
- Responsible for coordination of ancillary services of PT, OT, Speech and Hospice and ensuring family awareness and understanding of these services as part of the patient centered care philosophy
- Performs chart/charting audits to ensure proper care, treatments and documentation
- Leader of fall prevention, inclusive to review of falls, implementation of interventions and preventative strategies for fall reduction
- Acts as Medicare/Medicaid coordinator
- Established new policies and updated existing policies to improve standard of care for patients.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Collaborated with staff, management and external groups to coordinate patient care.
- Evaluated work performance of 150 nursing personnel to determine wage increases and implement discipline.
- Identified department issues to recommend corrective actions.
- Planned and assigned workload to 30-person nursing staff to direct patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Recruited and developed over 250 quality individuals to develop accountable top quality staff.
- Spearheaded and implemented new projects to expand scope of engagement.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Direct day-to-day administrative and operational functions for 140-bed facility, providing guidance and leadership to over 75 employees across more than 5 departments.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Developed policies and procedures for effective pharmacy management.
- Reviewed and evaluated test results to suggest care and treatment options.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Organized and facilitated weekly department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Communicated with patients, ensuring that medical information was kept private.
RN Unit Manager
Carespring
Springboro, Ohio
2015.09 - 2016.08
- Assignments included monitoring patient care and environment through daily rounds
- Accepted, researched, and solved complaints
- Performed chart/charting audits to ensure proper care treatments and documentation
- Member of the skin integrity team (SIT) by performing weekly wound progress measurements, assessments and wound progress notes; provides input, solutions and review of results as necessary
- Performed on-call services as required, ensuring adequate and safe staffing
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Organized and managed care of patients undergoing various therapies and procedures.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Implemented medication and IV administration, catheter insertion and airway management.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Monitored patient reactions to drugs and carefully documented findings.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
RN Team Lead
Carespring
Springboro, Ohio
2015.02 - 2015.09
- Supervision of 140-bed skilled nursing facility as only on-site nursing management leadership.
- Assignments included monitoring patient care and environment through daily rounds
- Accepted, researched, and solved complaints
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients and determined next course of action.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Monitored patient reactions to drugs and carefully documented findings.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Implemented medication and IV administration, catheter insertion and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Organized and managed care of patients undergoing various therapies and procedures.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
RN Staff Nurse
Otterbein Senior Living
Franklin, Ohio
2009.04 - 2015.03
- Worked and attended classes to advance skills from STNA, LPN and registered nurse in a skilled nursing facility with a small house setup.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
- Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length.
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications and prevention methods.
- Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
- Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
- Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
- Assessed physical, psychological, physiologic and cognitive status of patients.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Managed elements of patient care from admission to discharge or transfer to other units.
- Promoted patient independence by teaching self-care skills.
- Assessed medical status of patients pre- and post-operation by checking vital parameters and supervising food intake.
- Identified learning needs of patients and families and responded with advocacy and health education.
- Implemented medication and IV administration, catheter insertion and airway management.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.
- Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
- Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition.
Education
MSN - Nursing Administration And Strategic Leadership
University of Cincinnati
Cincinnati, OH 2018.08 - Current
BSN - Nursing
University of Cincinnati
Cincinnati, OH 2015.01 - 2016.08
RN - Nursing
Galen College of Nursing
Louisville, KY 2013.01 - 2014.09
LPN - Nursing
Butler Technology And Career Development Schools
Hamilton, OH 2010.04 - 2011.03
Associate of Science - Communications
Miami University
Oxford, OH 2004.08 - 2008.06
Skills
Emotional intelligence
Chronic disease management
EMR / EHR
Staff education and training
Patient Management
Case management
HIPAA education
Health screening
At-risk patient care
Insurance plan expert
Evaluations
Healthcare billing
Family Education
Infection control measures
Employee Evaluation
High level of autonomy
Relationship building
Markets research
Strong clinical judgment
Hospice and palliative care
OSHA safety expert
Setting up referrals
Data Collection
CMS/ODH Regulatory compliance
Resource Allocation
Affiliations
- American Nurses Association (ANA) Member
Software
Ultipro
Workday
PointClickCare
QNXT/CCA
Microsoft (Word, Excel, Powerpoint)
Typing
Certification
Licensed [Registered Nurse, Ohio] - [2014 to present]
Timeline
Remote RN Case Manager
Molina Healthcare
2022.02 - Current
CPR/BLS
2020-07
Director of Nursing
Carespring
2020.01 - 2021.01
MSN - Nursing Administration And Strategic Leadership
University of Cincinnati
2018.08 - Current
Assistant Director of Nursing/Infection Control Officer
Carespring
2016.08 - 2019.12
RN Unit Manager
Carespring
2015.09 - 2016.08
RN Team Lead
Carespring
2015.02 - 2015.09
BSN - Nursing
University of Cincinnati
2015.01 - 2016.08
Licensed [Registered Nurse, Ohio] - [2014 to present]
2014-09
RN - Nursing
Galen College of Nursing
2013.01 - 2014.09
Licensed [Practical Nurse]-[2011 to 2014]
2011-03
LPN - Nursing
Butler Technology And Career Development Schools
2010.04 - 2011.03
RN Staff Nurse
Otterbein Senior Living
2009.04 - 2015.03
Associate of Science - Communications
Miami University
2004.08 - 2008.06