Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Amber Casey

Scranton,South Carolina

Summary

I am a young, professional and well-grounded team member with banking knowledge, superior clerical medical skills, banking knowledge and food industry expertise. I have been an experienced teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Consistently recognized for "service with a smile" mentality. I've become skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. I pay superior attention to detail and have a highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. I am also well-versed in industry regulations and asset protection strategies. Nevertheless, I have been successful at satisfying customer needs while meeting and exceeding business objectives. My talents include but are not limited to; smoothly handling all types of administrative tasks, scheduling, adverting with patients in person and on the phone, invoicing, payroll, keeping records of transactions and/or calls and cash handling. I am an attentive supervisor with the skills to guide top-quality talent; qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. I have consistently exceeded superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy. I've always been a focused employee with experience in fast paced banking environments. More recently, I have expanded my experience and knowledge to the medical field, primarily in obstetrics and gynecology. Hardworking clerical associate that brings top-notch abilities in the OBGYN field. I am equipped to handle fast-paced office operations with continuous flow of patients and assignments. Patient care is a skill that I take with pride. I enjoy speaking to patients and love to help solve any issues they may bring to my attention.

Overview

9
9
years of professional experience

Work History

Clerical Associate

McLeod OBGYN & Associates
Florence, SC
10.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Teller

South State Bank
Lake City, SC
02.2020 - 07.2024
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Maintained accurate records of all transactions and balances within the vault.
  • Issued cashier's checks and money orders in accordance with established procedures.
  • Organized cash into bundles according to denomination for easy retrieval when needed.
  • Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
  • Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
  • Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.

Key Holder

Texas Roadhouse
Florence, SC
03.2019 - 01.2020
  • Stepped up to assist Service Managers with guest relations and employee issues during busy periods to maintain consistent and reliable service levels for patrons.
  • Supervised teams of up to 50 employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
  • Completed administrative duties, including invoicing, accounts payable, payroll and bank deposits.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.

Administrative Assistant

Terminix
Lake City, SC
09.2015 - 11.2016
  • Monitored daily and weekly schedules and monthly calendar obligations for 10 pest control technicians.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Processed financial documents including contracts, expense reports and invoices.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Contacted customers via phone and email to confirm appointments and follow up with inquiries.
  • Entered invoice data into company database and updated details, including customer contacts and scheduled appointments to keep information current.

Education

GED -

Lake City Adult Education
Lake City, SC
02.2013

Certified Nursing Assisant -

Florence Darlington Technical College
Lake City, SC
11.2018

Skills

  • Cash handling accuracy
  • Excellent communication skills
  • Sales expertise
  • Inventory management
  • Store operations oversight
  • Building brand awareness
  • Excellent time management
  • Dedicated team player
  • Customer relations
  • Cash Supply Orders
  • Recordkeeping and Documentation
  • Medical Terminology
  • Patient Scheduling
  • HIPAA Compliance

Timeline

Clerical Associate

McLeod OBGYN & Associates
10.2023 - Current

Teller

South State Bank
02.2020 - 07.2024

Key Holder

Texas Roadhouse
03.2019 - 01.2020

Administrative Assistant

Terminix
09.2015 - 11.2016

GED -

Lake City Adult Education

Certified Nursing Assisant -

Florence Darlington Technical College
Cassidy Amber Casey