Summary
Overview
Work History
Education
Skills
Accomplishments
Florida cosmetology license
Certification
Timeline
Generic
Cassidy Bacon Hawley

Cassidy Bacon Hawley

Panama City,Florida

Summary

Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 2 years of related experience, diligent nature and expertise in electronic records management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Office Manager/Lead Phlebotomist

SECOND 2 NONE LABS
06.2023 - 02.2024
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
  • Drawing labs and sending specimens off.

Medical Laboratory Assistant & Phlebotomist

Ascension
12.2021 - 02.2023
  • Enhanced laboratory efficiency by streamlining specimen processing and organizing daily workflows.
  • Improved patient care with accurate and timely test results through meticulous attention to detail in sample handling.
  • Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
  • Facilitated communication between medical staff and laboratory personnel for efficient result delivery and collaboration.
  • Collaborated with fellow lab assistants to develop more efficient strategies for task completion, increasing overall productivity levels.
  • Participated in ongoing education and professional development opportunities to stay current with industry advancements and best practices.

Property Manager

DEBORAH RUSH LLC
12.2018 - 12.2022
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • ACCOMPLISHED Super-host status and maintained.

Owner & Operator

TJ & Friends Home Daycare Center
11.2016 - 10.2018
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Cared for children while parents were working (during business hours.

Hairstylist

J.C Penney Spa
12.2015 - 09.2016
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.

Education

Master of Arts - Cosmetology

Tom P Haney Technical Center
Panama City, FL
09.2015

Skills

  • ICD 10/ Medical Billing and Coding Versed
  • Venipuncture Expert
  • CMA (Admin as well)
  • Patient Registration
  • Billing Processes
  • Team Leadership
  • Medical Practice Operations
  • Insurance Eligibility and Verification
  • EMR Software
  • Strong Work Ethic
  • Reception Management
  • Team Supervision
  • Patient Demographics
  • Patient Check-In
  • Inventory Maintenance
  • Professional Telephone Etiquette
  • Medical Procedures Scheduling
  • Patient Needs Assessment
  • Practice Marketing

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Florida cosmetology license

LICENSED SINCE 2015.

Certification

  • Certified Clinical Medical Assistant, Certification #: 22697-164-463-9051
  • Certified Behavioral Health Specialist (CBHS)
  • Certified Phlebotomy Technician (CPT)
  • BLS (BASIC LIFE SUPPORT) PROVIDER

Timeline

Medical Office Manager/Lead Phlebotomist

SECOND 2 NONE LABS
06.2023 - 02.2024

Medical Laboratory Assistant & Phlebotomist

Ascension
12.2021 - 02.2023

Property Manager

DEBORAH RUSH LLC
12.2018 - 12.2022

Owner & Operator

TJ & Friends Home Daycare Center
11.2016 - 10.2018

Hairstylist

J.C Penney Spa
12.2015 - 09.2016

Master of Arts - Cosmetology

Tom P Haney Technical Center

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Cassidy Bacon Hawley