Summary
Overview
Work History
Education
Skills
Websites
Timeline
References
References
Generic
CASSIDY MONTAGUE

CASSIDY MONTAGUE

Fort Huachuca,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Administration Manager

Loc Agency
08.2020 - Current
  • Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
  • Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
  • Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
  • Enhanced customer satisfaction levels by providing exceptional service standards throughout all stages of client interactions.
  • Organized and updated databases, records and other information resources.

Laboratory Assistant

Canyon Vista Medical Center
07.2019 - 01.2020
  • Minimized laboratory errors through diligent documentation of test results.
  • Produce accurate and reliable data and interpret results.
  • Research specimen requirements for reference labs and arrange for critical specimen handling and complex transportation arrangements when needed.
  • Supported cleanliness and health standards to foster safe and effective sample analysis.
  • Manage laboratory supplies and equipment, providing maximum output to meet data deadlines.

Laboratory Assistant

Arthritis Associates
12.2018 - 04.2019
  • Coordinated prioritization, receipt, and delivery of laboratory specimens.
  • Maintained patient, specimen, and tracking data using the laboratory computer system.
  • Implemented lab procedures to prevent errors and protect staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Reviewed files and records to obtain information and respond to requests.

Insurance Verification Specialist

Arthritis Associates
06.2018 - 12.2018
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Entered data in EMR database to record payer, authorization requirements, and coverage limitations.
  • Navigated through multiple online systems to obtain documentation.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Sales Associate

JCPenney
12.2017 - 04.2018
  • Resolved customer concerns using strong communication and conflict management skills.
  • Collected payments and provided accurate change.
  • Used technology resources to assist customers in locating and selecting items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.

Front End Food Cashier

Rising Smoke Barbecue
07.2015 - 04.2016
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
  • Boosted customer satisfaction by quickly addressing and resolving complaints about food or service.
  • Answered phone calls to assist customers with questions and orders.
  • Recorded daily transactions precisely to avoid errors and keep logs accurate.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.

Crew Team Member

SUBWAY Restaurants
04.2014 - 06.2015
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Drove team success by quickly completing assigned tasks.
  • Followed orders of senior leadership with exacting accuracy in the moment and without question.
  • Organized and restocked supplies to support operations and team productivity.
  • Upheld high standards of productivity and quality in operations.

Front Desk Receptionist

Dr. Elton Brown Optometry
07.2013 - 02.2014
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Completed basic bookkeeping and document filing.
  • Maintained credit accounts by obtaining, recording, and updating personal and financial information.

Education

Associate of Arts - Business Administration

Cochise College
Sierra Vista, AZ
05.2026

High School Diploma -

Park View High School
South Hill, VA
05.2015

Skills

  • Creative Problem Solving
  • Decision Making
  • Verbal and Written Communication
  • Attention to Detail
  • Interpersonal Skills
  • Policies and Procedures
  • Exceeding Customer Expectations
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Office Administration

Websites

Timeline

Administration Manager

Loc Agency
08.2020 - Current

Laboratory Assistant

Canyon Vista Medical Center
07.2019 - 01.2020

Laboratory Assistant

Arthritis Associates
12.2018 - 04.2019

Insurance Verification Specialist

Arthritis Associates
06.2018 - 12.2018

Sales Associate

JCPenney
12.2017 - 04.2018

Front End Food Cashier

Rising Smoke Barbecue
07.2015 - 04.2016

Crew Team Member

SUBWAY Restaurants
04.2014 - 06.2015

Front Desk Receptionist

Dr. Elton Brown Optometry
07.2013 - 02.2014

Associate of Arts - Business Administration

Cochise College

High School Diploma -

Park View High School

References

References available upon request.

References

References available upon request.

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