Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Cassidy Wythe

Sherman Oaks,CA
Cassidy Wythe

Summary

A resolute and professional individual with a proven track record of meeting company goals through consistent practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. Experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who combines advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.

Overview

4
years of professional experience

Work History

Gregs Plumbing

Office Administrator
12.2021 - 12.2022

Job overview

  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements..
  • Supported service manager with proactive correspondence management, document coordination and customer relations.
  • Reconciled account files and produced monthly reports.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.

Hill & Company Service, Inc.

Operations Dispatch Lead
07.2021 - 11.2021

Job overview

  • Developed and implemented process enhancements to drive continuous program improvement.
  • Received new orders, prepared documentation and assigned personnel.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Improved technicians call time by 75%, by adjusting routes and implementing procedural changes, allowing company to increase daily booking by 95%

Suntech Mechanical

Administrative Coordinator/Dispatch Coordinator
03.2021 - 07.2021

Job overview

  • Monitored company inventory to keep stock levels and databases updated
  • Improved operations through procedural change
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities and common goals.
  • Evaluated report data to proactively adjust and enhance operations.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Air Comfort Solutions

Dispatch/Customer Service
04.2019 - 03.2021

Job overview

  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation and assigned personnel.
  • Responded to over 200 daily caller requests with information about assistance and timeframes.
  • Determined response requirements and relative priorities of situations; assign technicians in accordance with established procedures
  • Sustained 94% on-time service delivery by developing clear logistical plans
  • Established efficient workflow processes and implemented modifications to improve overall effectiveness and company productivity.
  • Developed and implemented data tracking procedure to maximize warranty claim credit refunds.


Skills

  • Service Titan expertise
  • Dispatching field personnel
  • Service coordination
  • Critical Thinking
  • Problem-Solving
  • Organization and Time Management
  • Policies and procedures

Timeline

Office Administrator

Gregs Plumbing
12.2021 - 12.2022

Operations Dispatch Lead

Hill & Company Service, Inc.
07.2021 - 11.2021

Administrative Coordinator/Dispatch Coordinator

Suntech Mechanical
03.2021 - 07.2021

Dispatch/Customer Service

Air Comfort Solutions
04.2019 - 03.2021

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Cassidy Wythe